September, 202019 and problem resolution naturally is seamless," he adds.Among the numerous success stories of Netpluz is that of Paradise Group, a diners' paradise for Oriental cuisine. With the need to have agility on global connectivity across 110 branches in 9 countries, Paradise Group embraced cloud computing to digitally transform their global communications. As the business grows, the need to be cyber resilient is imminent. Netpluz managed to implement a deep learning solution that leverages neural networks to detect malicious activities, securing critical data with proper disaster recovery in place. Netpluz successfully implemented and managed a robust networking and communication framework for Paradise Group and helped them achieve a whopping 20 percent cost-savings on secure networking across their headquarters and outlets in Singapore. Additionally, Netpluz has implemented an intelligent queue management solution for the client that is forecasted to achieve at least 40 percent cost-saving on voice services. "No other service providers were able to take a step back to understand my challenges, and Netpluz offered to go the extra mile. We are proud to have Netpluz Asia as our IT solutions provider," says Keith Kee, IT Manager of Paradise Group. Having a customer-centric approach has helped Netpluz gain credibility and trustworthiness among its valued customers. In fact, the company's recent survey done in March 2020 Netpluz recorded a 95 percent satisfaction rate by its customers. Along with a focus on customers, the company leverages the combined experience in managed services of over two decades of its team to stay ahead of the curve. Keeping abreast with the latest best practices and technologies, Netpluz encourages its employees to take up industry-recognized certifications and courses to serve clients with up to date trends. As part of managed services, Netpluz provides 24x7x365 technical helpdesk and network operations center support with a dedicated account management approach and flexibility. "We have invested in our core infrastructure to provide reliability and availability and to further differentiate from the competition, our network infrastructure is only available for business customers," says Leng Fong. For SMEs, the biggest value that Netpluz provides is that it offers dedicated account managers, a single point of contact for all their requirements. He points out that businesses are often dissatisfied and frustrated trying to reach out to their service providers for an issue that requires immediate resolution, and are often faced with slow response times or even trying to find the right person. On the other hand, Netpluz provides quick response times to help our customers.Elucidating about the business requirements in the current COVID-19 situation, Leng Fong says that traditional IT businesses that solely rely on CAPEX selling are now venturing into the managed services arena. This trend drives Netpluz to improve on its offerings and proprietary solutions to differentiate and stay ahead of the competition to provide world-class support to its expanding base of more than 2000 clients in Singapore, Malaysia, and Indonesia. "This way, we will continue on our main mission to simplify and satisfy the communications needs of our customers." Lau Leng Fong,CEO
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