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95% of IT respondents Face Challenges in Providing Unified Communications: Dell Survey

Monday, March 21, 2016


ROUND ROCK, TX: Dell announces the results of a new survey which reports the challenges that businesses face while providing remote workers with a Unified Communications (UC) experience.

The survey reports the lack of visibility of UC usage and its effect on the productivity of businesses, exposing it to risk: ninety five percent of IT respondents cite challenges in delivering a quality UC experience to remote workforce. Seventy nine percent of IT respondents depend on users to alert them about UC performance issues that would otherwise be unknown. While more than seventy five percent of respondents are concerned about the security of their organizational data when remote workers abandon the UC platform, ninety eight percent of respondents see value of gaining insights into UC remote worker usage and fifty five percent of respondents worry about maintaining compliance regulations.

With eighty three percent of organizations expecting to increase the number of remote workers in the coming year, the UC capabilities of companies play an important role. While UC deployment costs increase with wider deployment, lack of visibility into UC usage and adoption make Rate Of Interest difficult to calculate. Adding to this, fifty five percent of respondents report that they spend time every week responding to UC quality issues. When UC fails, the respondents from the survey feared that the workers would abandon the platform because of unsupported communication tools. The survey is in comparison to the value of standards of in-office workers and what they gain from the UC platform, to that what remote workers gain from the UC platform.


Other findings

Seventy one percent of organizations have increased UC investments to better support remote workers. Sixty nine percent of organizations cannot track usage rates which make it hard to evaluate UC investment decisions. Fifty five percent of respondents spend time troubleshooting quality of experience issues weekly, and twenty percent troubleshoot daily or hourly. Fifty percent of survey respondents face issues when using their UC platform remotely, and use a variety of workaround techniques to fix the problems, exposing the business to risk and discouraging adoption.

Ways to protect and strengthen your UC investments:

By tracking remote workers’ usage of communications features like audio and desktop sharing gives organizations needed insight for determining whether their UC investment is adequately serving the remote worker.

By gathering and monitoring the quality of experience of remote workers, it pin-points to the problematic areas, and helps take appropriate corrective action.

By getting an insight into Remote Worker Issues, businesses can enhance their UC experience by resolving the problems faced by them.

Gain UC insights for problem-solving and platform usage

The Dell Unified Communications Command Suite is a cross-platform cost, adoption and performance analytics solution on the market for both on-premises and remote users. It enables organizations to confidently make decisions on UC consolidation and cost savings, and facilitate workforce productivity and protect sensitive information.

“Organizations today are increasing their investments in unified communications platforms to support a growing remote workforce, yet they lack comprehensive UC analytic capabilities to get clear insights into how their remote workers are using the UC platforms, if at all,” says Curtis Johnstone, senior UC Product Architect and Distinguished Engineer, Dell Systems and Information Management, and Microsoft Skype for Business MVP. “ As investment in these capabilities grows, organizations need better visibility into their UC platforms, both to provide a quality experience that encourages adoption, and better manage costs and determine ROI. Dell is committed to delivering solutions that maximize the investment in UC by enabling IT organizations to more effectively bring the productivity benefits of UC to their workforce, including the remote worker, and to realize the cost benefits of consolidating their investments in multiple UC platforms.”

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