APAC CIO Outlook
  • Home
  • CXO Insights
  • CIO Views
  • News
  • Conferences
  • Newsletter
  • Whitepapers
  • About us
Apac
  • Admired Tech

    Agile

    AI Healthcare

    Artificial Intelligence

    Augmented Reality

    Aviation

    Big Data

    Blockchain

    Cloud

    Cryptocurrency

    Cyber Security

    Digital Transformation

    Drone

    HPC

    Infrared

    Internet of Things

    Networking

    PropTech

    Remote Work

    Scheduling Software

    Simulation

    Startup

    Storage

    Wireless

  • Banking

    E-Commerce

    Education

    FinTech

    Food and Beverages

    Healthcare

    Insurance

    Legal

    Manufacturing

    Pharma and Life Science

    Retail

    Travel and Hospitality

  • Atlassian

    CISCO

    Microsoft

    Oracle

    Salesforce

    SAP

    ServiceNow

  • Business Intelligence

    CEM

    Cloud-based Planning

    Cognitive

    Compliance

    Contact Center

    Contact Tracing

    Contactless Payments

    Content Management System

    Corporate Finance

    CRM

    Custom Software Development

    Data Center

    Enterprise Architecture

    Enterprise Communications

    Enterprise Contract Management

    ERP

    Field Service

    HR Technology

    IT Service Management

    Managed Services

    Procurement

    Product Management

    RegTech

    Revenue Management

    Sales Tech

Menu
    • Augmented Reality
    • Agile
    • Cognitive
    • Cyber Security
    • Digital Transformation
    • Atlassian
    • E-Commerce
    • Managed Services
    • RegTech
    • CISCO
    • Blockchain
    • IoT
    • MORE
    #

    Apac CIO Outlook Weekly Brief

    ×

    Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Apac CIO Outlook

    Subscribe

    loading

    THANK YOU FOR SUBSCRIBING

    • Home
    • News
    • Unified Communication
    Editor's Pick (1 - 4 of 8)
    left
    Taming the flow monster in real-time payments

    Bhupendra Warathe, Chief Information Officer (Corporate and Institutional Banking, Information Technology and Operations)

    Benefits in Unifying Business Communications

    Liam Mallett, CIO, Kings Group

    Innovation-Operations- Transformation - The New IOT Challenge of CIO

    Chin Seng Teo, Global CIO & SVP Global Information Systems, DP World

    Changing Face of Unified Communications from the 80's to Now

    Darshan Appayanna, CIO, Happiest Minds Technologies

    IntelligenceBank Digital Asset Management: Managing the Marketing Process, Easier

    CEO, Intelligence Bank

    ZWCAD Software Co., Ltd. : Integrated CAD/CAM Solution Provider

    CEO, ZWSOFT

    Distributed Ledger Tech for Public Good?

    Steven Koh, Director, Agile Consultancy & Engineering, Government Digital Services (GDS), GovTech Singapore

    Prepare for the 5G revolution

    Sashidhar Thothadri, SVP, Mobile Services & IoT of Gemalto

    right

    95% of IT respondents Face Challenges in Providing Unified Communications: Dell Survey

    By apacciooutlook | Monday, March 21, 2016

    Tweet
    content-image

    ROUND ROCK, TX: Dell announces the results of a new survey which reports the challenges that businesses face while providing remote workers with a Unified Communications (UC) experience.

    The survey reports the lack of visibility of UC usage and its effect on the productivity of businesses, exposing it to risk: ninety five percent of IT respondents cite challenges in delivering a quality UC experience to remote workforce. Seventy nine percent of IT respondents depend on users to alert them about UC performance issues that would otherwise be unknown. While more than seventy five percent of respondents are concerned about the security of their organizational data when remote workers abandon the UC platform, ninety eight percent of respondents see value of gaining insights into UC remote worker usage and fifty five percent of respondents worry about maintaining compliance regulations.

    With eighty three percent of organizations expecting to increase the number of remote workers in the coming year, the UC capabilities of companies play an important role. While UC deployment costs increase with wider deployment, lack of visibility into UC usage and adoption make Rate Of Interest difficult to calculate. Adding to this, fifty five percent of respondents report that they spend time every week responding to UC quality issues. When UC fails, the respondents from the survey feared that the workers wouldabandon the platform because of unsupported communication tools. The survey is in comparison to the value of standards of in-office workers and what they gain from the UC platform, to that what remote workers gain from the UC platform.

     

    Other findings

    Seventy one percent of organizations have increased UC investments to better support remote workers. Sixty nine percent of organizations cannot track usage rates which make it hard to evaluate UC investment decisions. Fifty five percent of respondents spend time troubleshooting quality of experience issues weekly, and twenty percent troubleshoot daily or hourly. Fifty percent of survey respondents face issues when using their UC platform remotely, and use a variety of workaround techniques to fix the problems, exposing the business to risk and discouraging adoption.

    Ways to protect and strengthen your UC investments:

    By tracking remote workers’ usage of communications features like audio and desktop sharing gives organizations needed insight for determining whether their UC investment is adequately serving the remote worker.

    By gathering and monitoring the quality of experience of remote workers, it pin-points to the problematic areas, and helps take appropriate corrective action.

    By getting an insight into Remote Worker Issues, businesses can enhance their UC experience by resolving the problems faced by them.

    Gain UC insights for problem-solving and platform usage

    The Dell Unified Communications Command Suite is a cross-platform cost, adoption and performance analytics solution on the market for both on-premises and remote users. It enables organizations to confidently make decisions on UC consolidation and cost savings, and facilitate workforce productivity and protect sensitive information.

    “Organizations today are increasing their investments in unified communications platforms to support a growing remote workforce, yet they lack comprehensive UC analytic capabilities to get clear insights into how their remote workers are using the UC platforms, if at all,” says Curtis Johnstone, senior UC Product Architect and Distinguished Engineer, Dell Systems and Information Management, and Microsoft Skype for Business MVP. “ As investment in these capabilities grows, organizations need better visibility into their UC platforms, both to provide a quality experience that encourages adoption, and better manage costs and determine ROI. Dell is committed to delivering solutions that maximize the investment in UC by enabling IT organizations to more effectively bring the productivity benefits of UC to their workforce, including the remote worker, and to realize the cost benefits of consolidating their investments in multiple UC platforms.”

    tag

    ROI

    Weekly Brief

    loading
    Top 10 Wireless Tech Companies - 2020
    ON THE DECK

    Wireless 2020

    Top Vendors

    Wireless 2019

    Top Vendors

    Previous Next

    I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

    Read Also

    How Cognitive Computing Transforms Healthcare?

    How Cognitive Computing Transforms Healthcare?

    How to Establish Effective Cybersecurity Leadership in Post-COVID Era?

    How to Establish Effective Cybersecurity Leadership in Post-COVID Era?

    Disrupted Employees and Cybersecurity Risks

    Disrupted Employees and Cybersecurity Risks

    The Importance of Cognitive Analytics in Business Growth

    The Importance of Cognitive Analytics in Business Growth

    Why AI is Vital in Microservices Testing Automation

    Why AI is Vital in Microservices Testing Automation

    Three Key Trends in Cybersecurity

    Three Key Trends in Cybersecurity

    Loading...

    Copyright © 2021 APAC CIOoutlook. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy and Anti Spam Policy 

    |  Sitemap |  Subscribe

    follow on linkedinfollow on twitter follow on rss
    This content is copyright protected

    However, if you would like to share the information in this article, you may use the link below:

    https://www.apacciooutlook.com/news/95-of-it-respondents-face-challenges-in-providing-unified-communications-dell-survey-nwid-1354.html