SINGAPORE: Alcatel-Lucent Enteprise (ALE), a provider of telecommunications services, announces the appointment of Matthieu Destot as its Executive Vice-President, General Manager of the ALE Business Division.
Destot will lead the ALE’s strategy to connect traditional communications solutions to the cloud to deliver a Personalized Connected Experience to its customers. With Digital transformation changing the customer experience, it is opening opportunities for new operational models to shift to cloud. These models profit businesses by providing fully featured, multimedia work-stream communications and collaboration services to colleagues inside and outside the company, while still protecting the technology investments of the business.
ALE will enable customers to connect to any vendor’s existing communication equipment to the cloud. This allows it to provide the creation of innovative financial and consumption models demanded by a new "as-a-service" economy.
ALE’s Strategy for 2016
ALE is expanding its cloud offerings by becoming a cloud service provider, delivering flexible Unified Communication (UC) services. The company will introduce Alcatel-Lucent Rainbow – a cloud-based freemium services operated by ALE. This service provides customers technology investment protection irrespective of existing communications systems. Features of Rainbow include IM, rich presence, voice and video conversation including screen and file sharing.
New Cloud Connect capabilities will provide information on real-time data usage by connecting existing OpenTouch, OmniPCX Enterprise, OmniPCX Office communications platforms to the new ALE cloud services. From the analytics information retrieved, ALE Business Partners offering managed services will be able to create a new level of operations automation, predictive care, unprecedented billing/provisioning accuracy and service recommendations.
ALE will continue to expand investment in these existing communications platforms:
ALE will provide new technology and features in Alcatel-Lucent OpenTouch Suite solutions will create a consistent single communications user-experience that is simple to deploy, easy-to-use and seamless across devices.
Alcatel-Lucent Communications Servers will be fully virtualized to embrace new work styles and new business models.
New telephone models, two new DECT phones and an IP DeskPhone, will be unveiled extending the range of entry-level phones and enhance the Alcatel-Lucent Enterprise portfolio.
These communications platforms will also be integrated into the Rainbow cloud service to provide comprehensive unified communications services beyond the borders of the Enterprise.
ALE will also build on its success in integrating its real-time communications platforms with verticalized applications. The Vertical API integration is already available for hospitality businesses, and will be expanded into healthcare and other industries. This integration extends into the OpenTouch Enterprise Cloud offering to enable Business Partners to deliver innovative subscription based models. These models are ideal for businesses like hospitality, healthcare and others where communications costs can be linked directly to the activity to maximize business outcomes.
“The delivery of business communications is evaporating towards the cloud, so to speak. Businesses want flexible, real-time communications enabling their business processes, and gaining this from the cloud saves on cost and creates a consumption based use model that makes sense for the customer, the partner and the vendor,” says Matthieu Destot, EVP, GM Communications Business Division of ALE.