black box network services has been recognized by APAC CIOOutlook Magazine as the recipient of “Top Travel & Hospitality Companies,” based on our proprietary methodology, reflecting its position in the industry. This profile has been developed by the APAC CIOOutlook research and editorial team based on insights from an interview with E. C. Sykes & Denzil Stephenson.

black box network services
DeliveringCustomer-Centric Networking solutions and High QualityTechnology Products.

E. C. Sykes & Denzil Stephenson, CEO & Director Sales – Asia Pacific

Today, the trends in travel and hospitality industry are advancing at a faster pace than ever leaving continued success only for the companies which stay at the forefront.Since technology is the agent driving these improvements in the industry, the organizations that offer travel and hospitality services depend upon technology platforms to deliver more value driven services. One such company that has a proven methodology and track record in delivering customer centric solutions is Black Box Network Services.

Founded in 1976, headquartered in Pennsylvania, USA, the company offers two integrated platforms (Technology Products and Data Services) that help organizations to deliver positive customer experiences and maximize returns on their IT investments. For the coming years, the company has developed a roadmap outlining its approach to support it´s customer in this important transition. The roadmap focuses on four phases: stabilize, optimize, expand, and transform. “This roadmap is the critical path for our success and we will continue to build upon and accelerate our transformation based on this vision,” explains Black Box’s, CEO, E. C. Sykes. Black Box has established offices in Australia & NZ, Singapore, Taiwan, Japan, Malaysia, and India with centralized project management to ensure every project is a success. The Global Accounts team in Asia Pacific is closely tied up in partnership with Black Box US and EMEA to provide seamless global service.

Within the Technology Products Solutions platform, Black Box offers signal connectivity products and systems. Extensive support in categories such as IT infrastructure, speciality networking, multimedia, and KVM switching offers customers a path to fast implementation and reduced amortization cycles.

Black Box Network Services’ customers rely on Black Box to deliver working solutions from day one - based on international standards and quality metrics, which ensure performance and cost effectiveness

In addition, the company relies on a well trained sales team to support and end customer users as well as an extensive network of resellers and system integrators. Black Box´ offering is presented online together with an extensive library of whitepapers, manuals and application tips and tricks to deliver a hassle-free experience.

The company’s Services platform comprises of engineering and design, network operations centers, technical certifications, national and international sales teams, remote monitoring, on-site service teams, and technology partner centers of excellence, which include dedicated sales and engineering resources. Besides these offerings, the Services platform also provides communication technology life cycle services, unified communications, structured cabling, video/ AV services, in- building wireless coverage systems and data center services.

With its forty years of experience in serving clients from various verticals, the company has built a diversified client base that ranges from small and medium sized enterprises to the world’s largest corporations and institutions. By addressing the challenges our customers are facing, Black Box has become a key player serving industries such as defense, public safety, healthcare, business services, production/manufacturing, retail, transportation, hospitality and banking.Black Boxstrives to develop extensive and long – term relationships with clients, which distinguishes it from competitors.

When a new solution or product is catered to a client, one of the major challenges clients face is to integrate the new solution with their existing platforms. In such a situation, Black Box helps customer to transition effectively by offering project managing and providing remote engineers for configuration/technical support. As a provider of communications and infrastructure services, Black Box remains focused on delivering high-quality products and solutions with an uncompromised commitment to technical support and services.