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T raditional on-premises communications systems have always been limited by the physical hardware required wherein legacy telephones had to be plugged into a wired network, thereby limiting the number of PBX servers. While the cloud has put an end to these issues upon the cloud perpetrating into the telecoms market, it would be wrong to think that the long-running debate over Cloud versus on-premises communications solutions has been settled decisively either way. Take for instance the case of UFC GYM who was finding it difficult to manage multiple hardware PBXs for their disparate locations. Troubleshooting problems, configuring systems, and setting up new facilities became a major roadblock in the smooth functioning of the company. It was around this time when UFC GYM switched to 8x8 cloud communications. With 8x8, the company simplywhen they arrive. Through the fully-hosted 8x8 phone system, UFC GYM can now easily update software and hardware fixes and literally establish new locations up and running within the hour.
In short, 8x8 is transforming the future of business communications through its leading Software-as-a-Service solutions powered by one global cloud communications platform. At heart, 8x8 believes that by integrating voice, video, chat, contact center, and enterprise-class API solutions into one global, secure, reliable cloud communications platform, people are more connected and productive no matter where they are in the world. The company empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. It provides real-businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
8x8’s platform and patented technology delivers a consistent end-user experience over inconsistent networks, supported by an end-to-end SLA that covers both uptime and call quality. From call activity reporting to AI-driven speech analytics and virtual agents, the company’s unique ability to bring together and analyze data from across all the communication touch points provides unique insights that drive productivity improvements, cost savings, and revenue growth. Its cloud communications products boost efficiency by consolidating clients’ phone, meetings, team messaging, and cloud contact center into one single platform.
“Through trusted long-term client relationships, the channel is helping to guide the digital transformation efforts of organizations around the globe as they move off legacy, on-premises communications and customer engagement systems,” said John DeLozier, Senior Vice31 businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
8x8’s platform and patented technology delivers a consistent end-user experience over inconsistent networks, supported by an end-to-end SLA that covers both uptime and call quality. From call activity reporting to AI-driven speech analytics and virtual agents, the company’s unique ability to bring together and analyze data from across all the communication touch points provides unique insights that drive productivity improvements, cost savings, and revenue growth.
Through trusted long-term client relationships, the channel is helping to guide the digital transformation efforts of organizations around the globe as they move off legacy, on-premises communications and customer engagement systems,” said John DeLozier
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