8x8 (NYSE: EGHT) : Bolstering the Future of Business Communications

T raditional on-premises communications systems have always been limited by the physical hardware required wherein legacy telephones had to be plugged into a wired network, thereby limiting the number of PBX servers. While the cloud has put an end to these issues upon the cloud perpetrating into the telecoms market, it would be wrong to think that the long-running debate over Cloud versus on-premises communications solutions has been settled decisively either way. Take for instance the case of UFC GYM who was finding it difficult to manage multiple hardware PBXs for their disparate locations. Troubleshooting problems, configuring systems, and setting up new facilities became a major roadblock in the smooth functioning of the company. It was around this time when UFC GYM switched to 8x8 cloud communications. With 8x8, the company simplywhen they arrive. Through the fully-hosted 8x8 phone system, UFC GYM can now easily update software and hardware fixes and literally establish new locations up and running within the hour.

In short, 8x8 is transforming the future of business communications through its leading Software-as-a-Service solutions powered by one global cloud communications platform. At heart, 8x8 believes that by integrating voice, video, chat, contact center, and enterprise-class API solutions into one global, secure, reliable cloud communications platform, people are more connected and productive no matter where they are in the world. The company empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. It provides real-businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.

8x8’s platform and patented technology delivers a consistent end-user experience over inconsistent networks, supported by an end-to-end SLA that covers both uptime and call quality. From call activity reporting to AI-driven speech analytics and virtual agents, the company’s unique ability to bring together and analyze data from across all the communication touch points provides unique insights that drive productivity improvements, cost savings, and revenue growth. Its cloud communications products boost efficiency by consolidating clients’ phone, meetings, team messaging, and cloud contact center into one single platform.

“Through trusted long-term client relationships, the channel is helping to guide the digital transformation efforts of organizations around the globe as they move off legacy, on-premises communications and customer engagement systems,” said John DeLozier, Senior Vice31 businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.

8x8’s platform and patented technology delivers a consistent end-user experience over inconsistent networks, supported by an end-to-end SLA that covers both uptime and call quality. From call activity reporting to AI-driven speech analytics and virtual agents, the company’s unique ability to bring together and analyze data from across all the communication touch points provides unique insights that drive productivity improvements, cost savings, and revenue growth.

Its cloud communications products boost efficiency by consolidating clients’ phone, meetings, team messaging, and cloud contact center into one single platform.

“Through trusted long-term client relationships, the channel is helping to guide the digital transformation efforts of organizations around the globe as they move off legacy, on-premises communications and customer engagement systems,” said John DeLozier, Senior Vice President & Global Channel Chief at 8x8. “Our channel-first strategy with the 8x8 Open Channel Program has been built on the efforts of our fantastic partners. It is an honor to achieve a 5-Star rating in the prestigious CRN Partner Program Guide as it demonstrates that our channel investments are successfully driving momentum for the best-of-suite 8x8 integrated cloud contact center and communications platform.”

8x8 is driven by innovation. To further bolster its clients’ business goals and uniquely position them among their competitors, the company has introduced the 8x8 Open Channel Program that ensures every member of 8x8’s channel community, from Master and Sub Agents to VARs, has the necessary resources to thrive. The partner program offers tiered levels of dedicated resources for lead generation and conversion, as well as highly customizable, white-glove marketing campaigns to reach prospects. The program also includes activities such as blitz days (8x8’s channel pipeline generation initiative), account planning, product demonstrations, and custom co-branded prospect events. In addition, 8x8's best-in-class partner portal, PartnerXchange, allows partners to manage all customer needs, as well as access deal information, certifications and marketing content.

In essence, the 8x8 integrated cloud contact center, voice communications, team chat, and video meetings product provides channel partners with a single-vendor solution that helps organizations move off legacy, on-premises systems to the cloud, enabling employees to connect, collaborate, and engage from anywhere with colleagues and customers. In addition, the increasing usage of Microsoft Teams for collaboration presents a major growth opportunity for the channel. With 8x8's integrated enterprise-grade voice communications direct routing and contact center solution that is certified for Teams, partners can deliver to organizations a single solution that allows their employees and contact center agents to interact with colleagues and customers from any Teams endpoint.

Besides, the HIPAA compliant firm even provides SIP trunking and robust API integrations that simplifies migration to the cloud including dial plan mapping, shortcodes, and automated failover. To that end, the company also facilitates in-app and software integrations that upskill and empowers clients with the knowledge and skills they need to succeed. With innovation running in its DNA, 8x8 is leaving no stone unturned in empowering its workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter.