ALMEX (USEN-NEXT GROUP): Reforming Hospitality through Technology
Shohei Mabuchi, President, Representative DirectorThis famous paradox presented by David Hilbert has fascinated mathematicians, physicists, philosophers, and even theologians. Hilbert's answer is to make each guest shift along one room. Even if it works and each new guest gets a room, the guest book would have an infinite number of complaints along with a disgruntled receptionist who has to assist an infinite amount of guests and deal with their queries.
Is there a way to perform mundane everyday tasks consistently while emphasizing customer convenience and satisfaction?
ALMEX has the answer.
The convergence of information and communication technology with hospitality sectors has propelled a shift in how customers comfortably access, understand, and perform self-service tasks like registration, ordering food, and checking-in and out processes. Consequently, businesses need to make essential investments and reconstruct their operations better to suit the convenience needs of their customers and employees.
As the demand for customized accommodations and quality services in the hospitality sector has become the norm, ALMEX has taken a significant step toward assisting businesses in streamlining critical operational functions with its customized automated payment, check-in and check-out, and customer management kiosks to accomplish various customer satisfaction objectives.
The company has been scaling the ladder of innovation in pursuit of technological solutions that can expand and enhance the customer hosting capabilities of its partners.
"We are the market leader in this sector, especially when it comes to offering automated payment terminals and check-in/check-out devices to the travel and hospitality sectors," says Shohei Mabuchi, President, and Representative Director of ALMEX, USEN-NEXT GROUP.
ALMEX meticulously understands the evolving needs for efficiency and customer satisfaction in its clients' hospitality operations and utilizes its accumulated experience to enhance its guest hosting capabilities with its solutions. It has demonstrated the ability to provide reliable automated kiosk systems to its users without compromising the personal touch with their patrons.
Major businesses in the hotel, hospital, and food and beverage sectors have collaborated with ALMEX to utilize its automated kiosks and gained substantial value by saving resources, serving more customers, increasing customer satisfaction, and providing a hygienic approach to society's post-pandemic concerns.
Historically, mediocre quality of services and the inability to accommodate many patients have resulted from deficient infrastructure and a lack of workforce in hospitals. ALMEX helps its clients in the hospital industry to offset these perils by automating the registration and payment processes through its kiosks and customer management systems.
Leading hospitals have installed its registration and payment kiosks to expedite the entire diagnosis process for patients and reduce the workload on their staff. The company's queue management system seamlessly guides patients through the consultation and examination without having to interact with staff–a solution that has drawn much interest from its clients and their end users.
The comprehensive nature of ALMEX's services has helped garner most of the leisure hotels in Japan as its clientele. Its booking solution--happy hotel, allows guests to make reservations of their choice and access various information and entertainment services on the TV monitors or VOD services in hotel rooms. ALMEX's clients have benefitted from its cultivated knowledge of customer accommodation and competence in manufacturing robust self-service kiosk systems. Its self-check-in and check-out kiosk has streamlined the efficiency with which visitors complete the requisite procedures, steering clear of any communication concerns or language barriers with receptionists and executives. Major hotel chains have profited by integrating these automated kiosks into their daily operation to combat growing labor costs and lengthy procedures and queues.
ALMEX has helped many clients fully automate ordering food, managing tables, and coordinating kitchen operations through its food ordering and floor managing systems. Due to its labor-saving advantages, lower risk of human error, and increased efficiency, this initiative greatly decreased waiting times for patrons and enhanced the quality of services. The company's easy-to-use systems provide bilingual and touchless support to make end users' experience pleasant and frictionless, ensuring the prosperity of its clients.
ALMEX's success has enabled it to expand overseas and offer solutions to developing Southeast Asian countries. ASTA, an overseas extension of ALMEX in Malaysia, has successfully contributed to enhancing its customers' satisfaction by introducing the company's series of solutions that makes its users' operation more efficient.
Despite the passing of time, ALMEX remains consistent in its dedication to offering technologically advanced customer-centered solutions that significantly improve the quality of its clients' hospitality operations and end users' experience.
Major businesses in the hotel, hospital, and food and beverage sectors have collaborated with ALMEX to utilize its automated kiosks and gained substantial value by saving resources, serving more customers, increasing customer satisfaction, and providing a hygienic approach to society's post-pandemic concerns.
Historically, mediocre quality of services and the inability to accommodate many patients have resulted from deficient infrastructure and a lack of workforce in hospitals. ALMEX helps its clients in the hospital industry to offset these perils by automating the registration and payment processes through its kiosks and customer management systems.
We are the market leader in this sector, especially when it comes to offering automated payment terminals and check-in/check-out devices to the travel and hospitality sectors
The comprehensive nature of ALMEX's services has helped garner most of the leisure hotels in Japan as its clientele. Its booking solution--happy hotel, allows guests to make reservations of their choice and access various information and entertainment services on the TV monitors or VOD services in hotel rooms. ALMEX's clients have benefitted from its cultivated knowledge of customer accommodation and competence in manufacturing robust self-service kiosk systems. Its self-check-in and check-out kiosk has streamlined the efficiency with which visitors complete the requisite procedures, steering clear of any communication concerns or language barriers with receptionists and executives. Major hotel chains have profited by integrating these automated kiosks into their daily operation to combat growing labor costs and lengthy procedures and queues.
ALMEX has helped many clients fully automate ordering food, managing tables, and coordinating kitchen operations through its food ordering and floor managing systems. Due to its labor-saving advantages, lower risk of human error, and increased efficiency, this initiative greatly decreased waiting times for patrons and enhanced the quality of services. The company's easy-to-use systems provide bilingual and touchless support to make end users' experience pleasant and frictionless, ensuring the prosperity of its clients.
ALMEX's success has enabled it to expand overseas and offer solutions to developing Southeast Asian countries. ASTA, an overseas extension of ALMEX in Malaysia, has successfully contributed to enhancing its customers' satisfaction by introducing the company's series of solutions that makes its users' operation more efficient.
Despite the passing of time, ALMEX remains consistent in its dedication to offering technologically advanced customer-centered solutions that significantly improve the quality of its clients' hospitality operations and end users' experience.
