Careware Systems has been recognized by APAC CIOOutlook Magazine as the recipient of “Most Promising Manufacturing Technology Solution Companies,” based on our proprietary methodology, reflecting its position in the industry. This profile has been developed by the APAC CIOOutlook research and editorial team based on insights from an interview with Robert Tan.

Careware Systems
Answering the Needs of Manufacturers in Malaysia

Robert Tan, CEO

Economic recession of the late 80s bought severe hardship to the Malaysian economy and its people. Local manufacturing industries were under pressure to optimize production, minimize inventory and channelize supply chain effectively. Failing to do so forced many factories to shut down and, as a result, job market took a big hit. Robert Tan was one among many to be affected by widespread retrenchment drives. It was then that he decided to explore a new opportunities in the manufacturing Industry and help them cope with the downturn. He founded Careware Systems in 1988 to offer integrated software solutions to SME’s and division of MNC’s in Malaysia. Tan’s effort went a long way in rearming many Malaysian industries to take on the economic downtrend and flourish when the economy did recover. Tan, presently the CEO of Careware Systems says, “Our mission is to provide mid-sized businesses a cost alternative to expensive big-ticket ERP systems.”

Staying true to its unique approach—single source for all IT solutions—Careware specializes in consultation, design, implementation, management control, training, and support and customization of Sage 300, Sage CRM and Sage 300 Manufacturing Software. The Sage 300 is an advanced accounting solution that provides comprehensive 360° view and flexible enough to build solutions that can be customized as per client’s requirements. Careware’s Business Management Application offers complete suite of front and back office applications, integration, flexible deployment options, advanced customization features and unmatched investment protection. Tan explains, “Right from building a full featured Web store to processing orders, and from providing employees, customers and partners with real time Web access to critical information, Sage 300 does it all most efficiently.”

Careware’s Sage CRM allows enterprises to seamlessly manage their business by integrating field sales, internal sales, customer care, and marketing Information. The sales force automation features in SageCRM enable easy access, and management of all account details, activities, and opportunities to automatically distribute leads to sales professionals irrespective of where they are. Sage CRM also ensures complete control on sales pipeline. Beside, the Company offers other value added services such as Process Manufacturing Solution, Distribution Solution and Project Job Costing Solution.

Careware’s team consists of experienced Sage certified software professionals with significant operational and financial-management experience. Company assigns dedicated project managers for each project, who are responsible for Project planning & Organization, Requirement Analysis by Functional Areas, Education Training & Workshop, Operation Training & Conference Room Business Pilot Test Runs, Pre-Systems Start-Up Task Reviews, Systems Start-Up, Post/Project Implementation Review, Data migration strategy, Testing strategy, and ends with Training and transfer of technology at the end.

Careware’s unequivocal understanding of SMI needs helps maximize return on client’s IT investments.

Careware’s unequivocal understanding of SMI needs helps maximize return on client’s IT investments. Tan expounds, “Be assured to have access to the depth and breadth of talent necessary to put your e-business solutions in place on time and on budget. Careware will be there to support you before, during and after your systems go live.” To support diversified needs, the company employs industry specific expertise like Application Consultants, Systems Engineers, Custom development Team and Project Managers.

Decade old partnership with Sage has placed Careware among some of the most sought after Business Solutions provider in the South Asia region. Careware Systems has served some of the elite organizations: KPMG, UMW Group, CaregloveMfgGroup, TH Group, AMCORP Group of companies and has earned some the prestigious awards including Sage Asia Top#1 (overall) Partner, Asia Top#1 ERP Partner and Manufacturing ERP Excellent among others. Careware is further enhancing it offering on mobility and analytics.