Chirpn IT Solutions has been recognized by APAC CIOOutlook Magazine as the recipient of “Top Salesforce Solution Companies,” based on our proprietary methodology, reflecting its position in the industry. This profile has been developed by the APAC CIOOutlook research and editorial team based on insights from an interview with Vikas Batra.

Chirpn IT Solutions
Presenting a Holistic Approach to Salesforce Based Development

Vikas Batra, CEO & Co-founder

“Chirpn provides a holistic approach to Salesforce consulting and development, which helps our clients streamline and automate their business process, and drive business performance,” asserts Vikas Batra, CEO and Co-founder of Chirpn. Based in Sydney, Australia, the company provides Salesforce services and Salesforce based product development to businesses across industries. Chirpn follows a process oriented approach and offers customized solutions, keeping in line with the clients’ requirements.

Chirpn, in each of its projects follows a systematic approach wherein it first identifies the bottlenecks that negatively impact client workflows in short-term or long term. The company does this by conducting investigations with the clients—majorly their executives—to understand if they witness problems like high turn around time or high stress levels. After identifying these bottlenecks, the company sets up a specialized team with skills and experience in Salesforce, to help clients deal with the existing challenges. Chirpn also deploys Salesforce development tools like Skuid which abate the turnaround time during the development process and feature rollout for its large customer base. This helps the clients in improving the workflow, reduce the cost, and achieve improved productivity.

The company also conducts free consulting sessions for clients to help them identify the best process workflows in its portfolio.

Chirpn powers clients’ vision – their idea, their concept, their product; with Salesforce at the heart of all solutions

With a team of consultants that brings years of experience in Salesforce, the company guides its clientele through the setup and configuration processes. In a very short span, Chirpn has delivered complex Salesforce integration projects for its clients across healthcare, automobile, and finance industries, scaling its business quite significantly.

Recently, Chirpn collaborated with a digital health startup in Silicon Valley to assist them in their early stage product development. The association with Chirpn empowered the startup to complete the Minimum Viable Product (MVP) program in less than 40 days. The healthcare startup further completed onboarding hundreds of patients in the first week of product launch. The ‘Health Cloud based Product’ developed in association with Chirpn was one of the first to be developed and delivered from India. Referring to one of the other successful associations, Batra explains how Chirpn helped one of the financial service providers to setup their sales workflow in Salesforce. With the assistance from Chirpn, the client was able to use Salesforce efficiently and increase the lead conversion to multiple times.

With in-depth knowledge and experience in creating flexible, reliable, and secure connectivity between cloud, core applications, and mobile devices, Salesforce consultants promptly understand the business needs of the clients and accordingly architect solutions.

Going by the recent market developments, the company has shifted its focus to infuse Artificial Intelligence (AI) in its projects leveraging Einstein and other AI platforms. The firm’s development team is currently emphasizing on developing its meeting effectiveness product, an AppExchange app for Minute-it. The product leverages AI tools to listen, translate, and generate insights from calls made using Salesforce. The company has also placed it focus on developing mobile apps in order to deliver enhanced experience to the customers. “We are focusing on the hybrid approach of developing mobile apps, adopting CODE (Code Once Deploy Everywhere) approach to reduce the delivery time and provide Omni channel experience to users,” concludes Batra.