ClickLearn: Record, Produce and Publish

ClickLearn provides a robust e-learning authoring solution for any business systems, delivering lower cost of support and improved quality of user adoption. The company understands that user adoption is a discipline, traditionally executed at the beginning of an implementation cycle, which means employees present during an implementation cycle of enterprise software receive much better training than those joining post-implementation. To this end, the company’s namesake solution, ClickLearn, helps clients in recording complicated work processes in popular business software and produce multi-language learning materials. “We deliver on the simple proposition, that all employees, new and old, should be properly trained on the solutions that are critical to run a business and that implementing a training platform should require minimal investment,” states Joachim Schiermacher, CEO of ClickLearn.

Essentially, ClickLearn allows the users to record their work instructions by merely going through that process in the live system, with recorder enabled. After recording, the solution automatically produces written documentation (HTML, Word, and PDF) with perfect instructions and cropped images, training videos that are automatically narrated, hands-on-labs, allowing the user to safely train a specific process without touching the live system and test-simulations that adequately test the user’s knowledge of a particular process. In case, the system receives a new update, ClickLearn automatically updates all work instructions to match the latest version of the software. Furthermore, it delivers a full virtual assistant that the user can call up inside the live system. This assistant will guide the user through the process within the live system, so as the user learns the process, they are performing the task as well. This is particularly useful for those infrequently performed processes that are hard to teach users.

“Remember that all the produced material comes from a single recording session done by a super-user within the system,” remarks Schiermacher. Once the content has been produced, the user can automatically play that content back on a regionalized system and get the same interesting e-learning material for other languages, with no knowledge of the underlying regionalization.

Now the entire learning platform is completely customized to the corporate identity of the clients, and it can be effectively served in any browser, any device, 24/7 available for the corporate users to train in. “Lately, we have observed that our clients are increasingly using ClickLearn to support training in a high employee turn-over environment. This is due to the blue-collar workers are increasingly put in front of new technology. So, servicing these clients is increasingly important to us,” points out Schiermacher.

Traditionally, the company catered to the clients either implementing Dynamics/365 technology or doing significant upgrades. “We normally refer to these events as ‘trigger events’ for getting acquainted with our technology,” says Schiermacher. After the initial implementation, ClickLearn sees that its technology ripples throughout the organization and becomes the de facto standard for training employees on all new technology brought in to the business. The company works closely within the Microsoft partnership model to deliver early available version support for the entire Dynamics platform. ClickLearn customized help-system is an example of an in-depth integration feature within the Dynamics/365 platform. “With this particular feature, we can integrate the e-learning content that our clients have recorded seamlessly into the existing F1- style help system of the platform,” says Schiermacher.

Furthermore, clients can easily create, extend, maintain and deploy field-, form- and table level help. The company even creates automatic cross-references to e-learning content and virtual assistant. Apart from Microsoft Dynamics D365; NAV/BC, CRM/CE & AX/ FO, ClickLearn also works with SAP, Oracle, Microsoft Office & Sharepoint, Windows Applications and Web Applications in Chrome.

Explaining how ClickLearn manages to be ahead of the competition, Schiermacher says that they make sure that the clients have fixed cost access to the company’s solution and services. The company offers full training, retraining, consultancy, integration and implementation services, and access to our cloud for hosting and upgrades free of charge for all our clients holding a valid maintenance agreement. “Following each of our clients through their journey with our software is the constant source of innovation for us, and it allows us to make sure that what we do for our clients, we do extremely well,” states Schiermacher.

ClickLearn has a track record of success, and the company is continuously improving its base capabilities and cloud services. On that note, this year the company is launching an LMS proposition, that will enable customers to deliver better, gamified learning experiences, with the same ease as recording and publishing is done today. “We will continue to serve mid to enterprise markets with our propositions and expand our sales offices in the USA with a fully operational business unit, delivering services, support and training directly from the States. Besides, we will be doubling the number of customers we are serving across the world,” concludes Schiermacher.