Complete Solution Finder: Delivering Comprehensive Value-Added Information Security Services

As the frequency and intensity of the security attacks are increasing and the nature of the incidents are becoming highly organized and sophisticated, several Asian companies are struggling to ensure data security. “Almost everyday, we hear about companies experiencing data leakages/breaches due to human factors within organizations,” says Lawrence Woo, the Managing Director of Complete Solution Finder (CSFinder). Unfortunately, there remains a lack of awareness that this is not just another ‘IT’ or technical issue, but an insufficiency of user training on precarious cyber threats and risks out there. In addition, much of the cybersecurity compromises can be attributed to limitations faced by IT security personnel, such as an extremely lean team to support their security undertakings, lack of priority on IT security over their fundamental IT infrastructures, as well as insufficient funding to heighten their defense against security threats. That’s where Complete Solution Finder (CSFinder) can help.

With the observation of the phenomenon of Cyber Security players, specifically Distributors and VADs, consistently playing catch-up, CSFinder strives to be ahead of the game by bringing in cutting-edge technologies before the particular cybersecurity aspect is heavily saturated. “We are taking proactive steps with frequent touchpoints to work with our clients, ensuring that they are well informed with regular product knowledge transference.

This enables our clients to continue using the procured solutions effectively, in alignment to the best practices recommended,” states Woo.

CSFinder has been in the market for a considerable number of years. They are well-versed with the channel partners ecosystem and have reached established brand names in various industries. From the beginning, the company has conducted roundtable sessions with the vendors to lay out a solid Go-To-Market strategy with an immense focus on accounts acquisition. With the support of its customers and partners, CSFinder enables vendors to glean from the First-Movers advantage in their specified focused area of cybersecurity technology.

The company’s proactive approach begins with helping clients prioritize their requirements, setting up quick wins, as well as mid-term and long-term goals. “We seek to understand the pain points and challenges faced by the customers and take a consultative role to provide insights on how best to work with our vendors to offer solutions,” mentions Woo. By far, this has proven to be more effective in preventing cyber threats, as opposed to knee-jerk reactions to post cybersecurity incidences, since clients can be overwhelmed by break-fix solutions and end up missing out on the bigger picture.
CSFinder’s solution also has provided valuable data to their Information Security dashboard for monitoring, either before or after a security incident, and allows clients to strike a balance between security and efficiency. “With our solution, security is now viewed as an integral part of business and not a show stopper,” informs Woo.

Working its way out from a really challenging 2020, CSFinder is embarking on a revitalized phase of a three-year growth plan. One of the company’s immediate focuses will be to strengthen the Malaysia office’s operations and to solidify its position as a regional technical support centre. With hopes that the global pandemic situation continues to improve, especially in this part of the world, CSFinder is exploring the possibility of opening another office in ASEAN within the next 2-3 years. “Within next six months, we will start working on the strategic roadmap to introduce new Customer Success services offerings to cater to our customers’ requirements in strengthening their cybersecurity stance,” concludes Woo. “We believe customers’ success is our way to move forward. We can also offer a safer cyberspace to the next generation.”