CrossPoint Telecom: Business Technology Made Simple
Carlos Palacio, CEOWith a Head Office located in Singapore and dedicated staff in key locations around the world including technical teams in Australia, Philippines and Singapore, the organization has expanded rapidly and experienced great success, with the resources and global reach to manage technology needs around the world. CrossPoint Telecom has a clear focus on innovation and diversity and this commitment has seen their service and product offering expand to suit the ever growing needs of businesses today.
CrossPoint Telecom specializes in IP PBX Telephony, VoIP Solutions, Video Conferencing, Unified Communications and IT Infrastructure. Delivered as a Managed Service, these technologies have revolutionized the communication and technology infrastructure of numerous business operations world wide, leading to huge cost savings and more efficient and intelligent business processes for their clients. CrossPoint have successfully established links for their clients between local, regional and global offices through the open standard SIP protocol, to reduce long distance and mobile roaming phone charges, and ensure more flexible access for remote staff and travelling executives.
Behind CrossPoint Telecom’s success lies several factors which go beyond the company’s comprehensive service offering.
This success has been achieved as an outcome of its globally positioned team that has extensive hands-on technological know-how and dedication towards the organization. CrossPoint processes are aligned with Information Technology Infrastructure Library (ITIL) methodologies, to cut down misunderstandings or misinterpretations with corporate IT departments, and to offer the best framework on which to base managed services and help desk operations for consistency. MNC, SME and SMB customers have benefitted from migrating certain services to the cloud and private hosting, while better utilizing on-premise IT technologies and resources as required.
Adding to these strengths is the company’s partner network, through which they can support the technological requirements of organizations located across the globe. CrossPoint Telecom runs its own Network Operations Centers (NOCs)operating around the clock with global coverage,from where the company remotely monitors and manages customer equipment all over the world.
Carlos Palacio, CEO, CrossPoint Telecom further elucidates, “A key differentiating factor for us is the convenience and simplicity of one point of contact, plus a single contract with comprehensive Service Level Agreements (SLAs).Our end-to-end managed services give businesses the opportunity to free up IT resources to focus on strategic revenue generating activities. Financially, we use our strong cash flow to finance all the hardware associated with a managed services agreement which in turn allows us to offer our clients bespoke OPEX pricing models.”
CrossPoint Telecom’s success story continues with their winning of the Polycom Circle of Excellence Partner Award for Excellence in Marketing Asia Pacific in 2015, and maintaining preferred vendor partners such Microsoft, Polycom, Audio Codes and Zoom. The organization is now looking into the next level of growth by potentially joining hands with external finance sources to fund in-organic growth activities such as M&A.
“ CrossPoint Telecom specializes in IP PBX Telephony, VolP Solution, Video Conferencing, Unified Communications and IT Infrastructure ”
Adding to these strengths is the company’s partner network, through which they can support the technological requirements of organizations located across the globe. CrossPoint Telecom runs its own Network Operations Centers (NOCs)operating around the clock with global coverage,from where the company remotely monitors and manages customer equipment all over the world.
Carlos Palacio, CEO, CrossPoint Telecom further elucidates, “A key differentiating factor for us is the convenience and simplicity of one point of contact, plus a single contract with comprehensive Service Level Agreements (SLAs).Our end-to-end managed services give businesses the opportunity to free up IT resources to focus on strategic revenue generating activities. Financially, we use our strong cash flow to finance all the hardware associated with a managed services agreement which in turn allows us to offer our clients bespoke OPEX pricing models.”
CrossPoint Telecom’s success story continues with their winning of the Polycom Circle of Excellence Partner Award for Excellence in Marketing Asia Pacific in 2015, and maintaining preferred vendor partners such Microsoft, Polycom, Audio Codes and Zoom. The organization is now looking into the next level of growth by potentially joining hands with external finance sources to fund in-organic growth activities such as M&A.
