The Rise of Hyper Automation
Erdenezaya Batnasan, Head of IT End-User Support Service Department, Khan Bank
Erdenezaya Batnasan, Head of IT End-User Support Service Department, Khan Bank
In the present day, many organizations behave toward some transformation, we think about process transformation, business model change, and digital transformation due to the expanding online services. Any of these transformations require big movement through cultural change. Its meaning is an organization that desires to adopt automation will face challenges that require a disciplined approach to identify and automate as much of their process as possible.
The roadmap to the hyper-automation is imperative part for digital transformation. In every organization which evolving through these journeys, automation is crucial part of it. Technical subject matter professionals always have been developing and learning within the organization. As we see during these transformation experiences, three pillars of any transformation journey are people, technology, and process.
Organizations will be successful in terms of transformation once they have a better way of consolidating these three pillars within the specific structured process framework. I believe automation and artificial intelligence is the biggest focus area, that most organization globally already considered stepping up to the next maturity level. One of these insights is hyper-automation, which consist of increasing the automation of business process such as operation workflow, production chains and so on.
The following technology is forced to be implemented on demand by organizations that focus on automation to accelerate services and optimize technology to bring tremendous value.
1. Robotic process automation.
2. Intelligent business process management.
3. Continues Machine learning and Artificial intelligent.
4. Advanced analytics and data driven decisions.
5. Adoption of new process that made by automation.
1. Implementing robotic process automation. Many successful organizations in terms of expanding online services, start doing automation in areas in which employees spend more time in operational work mostly repetitive tasks in daily to provide customer services. It’s meaning identifying processes that can be automated is an essential part of an accurate starting point. The most repetitive tasks can be identified from the back office. Balance operational costs are crucial considerations during a high cost of technical debts.
2. Intelligent business process management. Many global best practices are spread around the world, and successful is depending on their strategic roadmap execution. A combination of robotic process automation and intelligent business process can be made crucial data which may use for the next level of hyper-automation.
3. Continues Machine learning and Artificial intelligent. In my point of view, the most charming and interesting part is ML and AI. It will be enabled by a sophisticated approach that is aligned with your organizational goal. It’s meaning that vision of these technology usages is a crucial part to establish a suitable environment where machines can learn inside it continuously. The blueprint can be more accurate once the organization collects the raw data from the robotic process automation and business process automation.
4. Advanced analytics and data driven decisions. One step near to reaching the target or I would say it is another big step close to seeing the optimization of technology. Also, it is beneficial feedback for the enhancement of the next automation project. The reason for analytics is to create machines that provide suitable data to make decisions and solve problems by alike human logical thinking. The appropriate data is a set of technologies that make it possible to store, analyze and manage various abundant data to be produced in order to identify patterns and create optimal result.
5. Adoption of new process. I believe that many organizations may face this adoption. Fairly, it is one of the challenges any organization must have if it is in proper way of implementing hyper-automation. It is the most important part required to adopt automation in the right way. This means that developing personnel and providing training is required for the next generation of skills.
Long story short, a combination of three pillars always requires accurate strategic execution among those five technologies mandatory to develop following the optimal goal of an organization that desires to be innovative.
The rise of automation is a hyper-automation that includes AI-powered robots and other automation technologies. It will affect the industry in the nearest future with a way enablement of automation alongside human operations to increase efficiency.
