DIG2 NEXT Inc.: Strengthening the Digital Transformation Effort

Digital Transformation (DX) has become essential for Japanese companies to survive in the fast-changing markets. However, with DX, it is crucial to go beyond simply a system implementation. There is a need to have a clear vision and strategy, which many companies find daunting. The challenge for Asia—particularly Japan—is that the DX initiative is limited, and the provision of services and the construction of management systems for the innovative digital age are still immature.

This is where DIG2 NEXT Inc. Steps in. The company is focusing on value stream thinking with ITIL4, a more flexible service management system, and developing digital human resources that can consider combinations of various practices and emerging technologies with VeriSM’s management mesh. “We are one of the few companies that can help customers with both human resource development and consulting from ITSM to Service Management for DX,” says Toshio Suzuki, CEO of DIG2 NEXT Inc.

Founded in 2008, DIG2 NEXT supports corporate service management with both education that develops such human resources inside the company and consulting that finds and solves problems from an objective perspective, revitalizes the economy and global competition of Japanese companies.

The company’s service portfolio is focused on human resource development through ITIL4, VeriSM, SIAM, and DevOps, providing essential training for service management in the digital age. In consulting, the company implements service management practices based on organizational change management. “The key point here is that we are based on organizational change management, and we believe that our company’s strength lies in its ability to change the behavior of human resources and address this from the perspective of human resource development,” mentions Mr. Suzuki.
What differentiates DIG2 Next is the quality of its education and consulting services. The deep knowledge and experience of the company’s instructors and consultants ensure that they always deliver the right service to the customers. DIG2 Next also works together with its customers to solve their problems through customer focus thinking. For instance, a food manufacturer is using DIG2 Next’s company Education and Consulting services to help implement inter-process and inter-service provider interfaces and facilitate service provider onboarding in multi-vendor environments. Mr. Suzuki informs, “DIG2 Next means Delight In Growth with customer next gelation, and the company name means to grow with customers. The most important aspect of our company is honesty and good teamwork with customers to solve problems.”

He further mentions that COVID-19 has led the business world into a bout of turmoil by rapidly and forcefully bringing online and virtual worlds to life. The ease of geographic expansion online is a positive factor. In the future, the key to DIG2 Next’s education and consulting services will be whether they can innovate using online and digital environments. “It’s not just going online; it’s going to have an innovative solution that leverages emerging digital technologies. We are expecting to achieve further business growth through its Digital Transformation,” states Mr. Suzuki.