First Focus: Your Trusted MSP Partner

The need for remote monitoring services is rising with the proliferating cloud adoption and work-from-home norms amid a global pandemic. It has never been a better time for managed service providers (MSPs) than now. Many organizations are looking to install new hybrid infrastructure solutions and entrust MSPs with the everyday functioning of their IT, along with their mission-critical systems and processes. That goes without saying that to make that happen, organizations are also looking for a knowledgeable, reliable partner who can consistently deliver excellent services and support. First Focus—a leading MSP is one such company, providing high-quality, reliable, and cost-effective managed IT services to help organizations succeed with IT.

First Focus is Australia’s top-notch MSP, supporting tens of thousands of end-users for hundreds of clients. The company has the right mix of experience and capability: to deliver comprehensive managed services, support, and technology for their client organizations, they employ Australia’s best technical, customer service, and account management talents from across the world. On top of that, the company constantly invests in world-class technology to ensure its solutions are the most reliable, cost-effective, and efficient. Therefore, First Focus is undoubtedly considered one of the fastest-growing and most successful MSPs throughout Australia and New Zealand.

Under the able leadership of Peter Paddon, founder and director of First Focus, the company provides a full range of IT assistance, including help desk, on-site and remote support, with expertise across all infrastructure needs. Paddon is an experienced technical consultant and business analyst with a strong track record of designing systems that improve efficiency and improve the bottom line for customers. He has considerable IT infrastructure knowledge and a deep understanding of translating technology into successful customer outcomes. With this experience, he laid the foundation for First Focus.

Since founding First Focus, Paddon has driven the growth of the business through a process of continual improvement and a focus on driving customer outcomes. They also offer a range of plans with the depth, breadth, and coverage that suit every business. Each plan includes options so that the options can be tailored to the business requirements. This competency is much appreciated by larger enterprises, as they require more flexible, customized, and dedicated support services that can ideally utilize unique bespoke services to match their needs.

First Focus also offers full-time resources to manage their clients’ IT if they don’t have one. Their virtual CIO (vCIO) service gives ongoing access to one of their most senior executives. The vCIO role includes creating an annual strategic IT plan, regularly consulting with the senior management team, and managing IT performance within the organization. vCIO assesses existing IT infrastructure and correctly prioritizes the areas that need the most attention. First Focus believes that the right IT plans can help transform their clients’ business by focusing on what truly matters, such as freeing staff and improving customer experience. They use the best tools and hire the best people to focus on the user experience constantly. Thus, First Focus’s methodology values a faster response and real-time feedback to ensure the highest end-user satisfaction.

Now, amid the COVID-19 pandemic, First Focus solutions are the best way to communicate with candidates during remote monitoring. Fortified with its rich and extensive experience in the domain, First Focus takes any challenges head-on that hinders its clients. Moving forward, First Focus will ensure the success of its clients with its solutions and sophisticated tools to boost their MSP capabilities.