imei: Technology to 'FIX' Your Challenges An All - Rounder Communication Solutions Provider

When Lendlease—a leading international property and infrastructure group—acquired several businesses to expand their services portfolio they did not realize the possible gaps in their plan. They were exposed to different fleet management accounts of the companies that they acquired, and these accounts were hard to manage and left Lendlease’s people with sub-optimal support. Lendlease, as a result, was struggling to streamline the fleet management for reducing cost and enhancing end-user support. The company that came to their aid was imei, a managed mobility services expert with its unified communications partner Telstra. To help Lendlease, imei provided their round the clock technical support to the end-users from its accredited service engineers. Further, imei’s new simplified mobile plan delivered greater data allowances and cost reductions. As a result, Lendlease was able to provide optimal support for its people while keeping them connected and productive. At the same time, the mobile plan provided greater visibility and control of its mobile fleet.

Notably, this is not the only success story of imei. Since its formation in 2000, imei has been focused on communication technologies that improve productivity and connectivity and has helped several other companies. With several solutions under their belt, the company leads the managed mobility services and unified communications solutions market in Australia. What makes imei a single provider of communications solutions is its mobility management and technology integration experience combined with an end-user-focus.

Adding to its strength is a wide range of solutions from mobile fleet management to cloud-delivered unified communications involving processes, services, hardware, and software to all the way through high-performance networks, carriage, and connectivity. Additionally, imei keeps customer service a central element to all of its operations. The company continually measures its customers’ satisfaction levels and drive our efforts to improve our solutions. Such commitment and robustness in their solutions have helped imei fill in the role of a trusted advisor for key multinational corporations in Australia and other countries.

What’s more, imei’s arsenal of tools, extensive experience, and expertise helps them understand the current performance state of an organization’s ICT infrastructure. Upon evaluating the infrastructure, imei leverages its technical skills and network design expertise to craft a custom solution according to the organization’s needs and by leveraging their existing assets and investments, and extending it with new technologies. Further, using outcome-focused robust project management methodology, imei deploys the solution with precision. Imei understands that the success of any communications solution lies with the acceptance and overall satisfaction of the end-user. Once the solution is deployed, imei uses its 20 years of experience to manage the fleet of mobile devices and safeguard personal and organizational information. Lastly, superior customer service is a part of imei’s lifecycle approach, which makes them stand out in the market.

Having already carved out a niche of its own, imei’s vision now is to expand its outreach by identifying emerging market trends. imei, at this juncture, has plans for expansion into Asia-Pacific due to increasing demand for imei’s consistently high level of service. And looking at its approach of driving operational excellence and having a robust product roadmap will definitely make them excel in the future.