Integrated Retail: Consumer Business at its Technological Best

The retail industry, including food and beverage, has undergone sea changes in terms of customer engagement and experience. Amid the rampant growth of online ordering and digital payments, brick and mortar stores are striving to minimize the friction in managing inventory and completing transaction through Internet. To remain relevant, physical stores need to optimize their operations to support omnichannel sales, marketing, and customer service. Customer traction can be improved if stores can attract consumers with relevant and personalized marketing campaigns and customer loyalty benefits. But planning and implementing efficient strategies is easier said than done.

Integrated Retail can help. A specialized IT and business service provider, Integrated Retail offers retail and F&B businesses with best-of-breed IT Solutions. The solutions provided by this IT specialist cater to the holistic needs, from software to hardware through support. In addition, the company’s business transformation services help companies design and deploy custom solutions based on their requirement.

Integrated Retail partners with top-notch IT product vendors to create, deploy and support scalable, robust, and functionally-rich solutions for its clients. The modern, digital operational infrastructure allows businesses of all sizes to overcome challenges and activate informed and accurate measures to revamp customer relationship with strategic engagement techniques. Backed by a holistic approach to retail technology, Integrated Retail offers clients POS software that combines every part of the business function, from marketing to customer loyalty to ecommerce through inventory management.

From initial content design to project completion, the IT and business services provider works alongside its clients’ teams to build lasting relationships by maintaining transparency and collaboration in developing solutions that are optimal to their corresponding workflows.

As more businesses are going global with the steep rise in e-commerce, Integrated Retail’s POS software solution allows for a fresh, scalable, multi-channel and multi-currency technology integration that is in line with modern consumer demands. The company enables its clients to operate seamlessly across a wide variety of web-enabled devices, and communicate relevant information to consumers. To further elevate customer relationship for its clients, Integrated Retail also provides CRM services that unify customer profiles across channels. The insights enable retailers to engage with consumers across channels with consistent, relevant messaging. This approach allows companies to accurately reward consumers with standardized privileges based on their previous shopping experiences.

Besides allowing businesses to communicate with their customers efficiently, Integrated Retail also provides IT applications that can improve staff productivity. Through productive analytics, timely alerts, and consolidated views on employee performance across a retail chain, Integrated Retail allows management to greatly enhance staff workflow efficiency.

Having served both large enterprises and small businesses, Integrated Retail has successfully completed over 3,000 retail POS solution implementation projects. In creating a difference, the IT and business services provider aids its clients in connecting different departmental information related to retail and consumer behavior to truly bring operational agility across a company. With over 20 years of experiences in the retail tech consultancy space, Integrated Retail has become a leader that employs experts who are vastly experienced in omnichannel marketing in both developed and emerging markets. Heading into the future, Integrated Retail will continue to follow the e-commerce and digital-first arena to enable clients with higher productivity.