John Federman, CEOThe company has developed a customer engagement B2B platform, JRNI Forward that caters mainly to governments, retail, and banking sectors. JRNI helps in bridging the gaps in customer experience, scheduling, and efficient workforce usage with its unique scheduling engine. JRNI, formerly known as BookingBug, was founded to schedule the staff to companies, but BookingBug felt that is not enough, so it multiplied its range of services from 2008, and gradually transformed itself into a full-fledged SaaS solution firm. It rebranded last May as JRNI, helping organizations build huge relationships. With JRNI, customers have an engagement irrespective of where they are. From remote appointments, footfall management, virtual events to virtual queuing, COVID appointments and more, JRNI Forward offer tailored solutions for its clients. Revenue-driven events, appointments with an approach to customer loyalty, and more services that are flexible, adaptable, and configurable, all in a single platform with JRNI. “We’ve heard a number of concerns from our customers about the uncertainties of returning to ‘business as usual,’” says John Federman, CEO, JRNI. “The JRNI Forward suite takes that input, integrates it into a package that’s quick to market, and positions companies to survive and thrive beyond this challenging moment in time.”
The overall vision of the firm is to give other companies services that help it interact with customers, online to offline, and across many lines of business. Enterprises can reach their customers with voice and video by shifting a secure remote model. These in-person and remote experiences with JRNI appointment scheduling software allow organizations to increase revenue and improve customer loyalty. Users can seamlessly manage appointments and staff availability through JRNI, which having a holistic view of customer interactions and their key behavior patterns. In a nutshell, the appointment scheduling from JRNI empowers users with multi-mode and remote appointments through centralized dashboards, allows them to unify their digital and physical channels, attribute ROI to every touchpoint, maximize staff productivity, and more importantly, enables seamless omnichannel and personalized customer journeys.
Recently, JRNI Analytics was launched as a tool designed to provide retailers, retail banks, and wealth management firms, among other businesses, with insights on consumer behavior and other trends. This proves crucial as the ability to track revenue, conversion, and outcome data is a need for businesses along with knowledge of seasonal trends. Staff and resource management also comes into play.
JRNI’s customer base includes renowned companies like Lego, B&H, JoJo MamanBébé, Levi's, Charlotte Tilbury, and more. B&H uses JRNI's appointment scheduling to boost store traffic. B&H required an easy solution for scheduling online appointments with its in-store experts at its 34th Street SuperStore in New York. After a competitive request for proposal process that included four other participants, B&H selected JRNI’s Appointments Application, not only because of its enterprise-grade platform, but for its powerful online appointment scheduling capabilities. B&H indicated that JRNI’s ease of use, customization offerings, simple navigation, and robust security features were key considerations in its decision. After implementing JRNI, B&H achieved significant results within the first five months of use. The retailer recorded more than 1,000 appointments scheduled online for its SuperStore – a notable achievement for the first phase of its rollout with JRNI.
Moving forward, JRNI will continue scripting similar success stories and help clients thrive and survive in these challenging times.
Recently, JRNI Analytics was launched as a tool designed to provide retailers, retail banks, and wealth management firms, among other businesses, with insights on consumer behavior and other trends. This proves crucial as the ability to track revenue, conversion, and outcome data is a need for businesses along with knowledge of seasonal trends. Staff and resource management also comes into play.
JRNI’s customer base includes renowned companies like Lego, B&H, JoJo MamanBébé, Levi's, Charlotte Tilbury, and more. B&H uses JRNI's appointment scheduling to boost store traffic. B&H required an easy solution for scheduling online appointments with its in-store experts at its 34th Street SuperStore in New York. After a competitive request for proposal process that included four other participants, B&H selected JRNI’s Appointments Application, not only because of its enterprise-grade platform, but for its powerful online appointment scheduling capabilities. B&H indicated that JRNI’s ease of use, customization offerings, simple navigation, and robust security features were key considerations in its decision. After implementing JRNI, B&H achieved significant results within the first five months of use. The retailer recorded more than 1,000 appointments scheduled online for its SuperStore – a notable achievement for the first phase of its rollout with JRNI.
Moving forward, JRNI will continue scripting similar success stories and help clients thrive and survive in these challenging times.
