Kepner Tregoe: Improving IT stability and Customer Satisfaction

Although IT plays a significant role in all the organizations to achieve their business objectives, yet there is a huge gap between IT and businesses, resulting in the emergence of several challenges. Princeton-based Kepner-Tregoe strives to close this loophole by bridging the gap between IT and businesses through their groundbreaking IT Service Management (ITSM) services and industry best practices. The company has developed robust training, consulting and implementation services for their clients to leverage them the benefits of engagement, communication effectiveness and efficiency between IT, business and internal IT customers.

Following a scalable, data-driven approach, KT’s solutions empower organizations by improving their IT stability and lower the costs considerably besides providing them with excellent customer service. The company follows a holistic approach in aligning the business capabilities, processes, systems, and metrics of an organization to achieve significant returns on investments. KT’s enhanced solutions aids companies in developing their employees’ capacity to solve difficult problems effectively, manage risks, seize opportunities and efficiently make decisions. With a highly captivating environment for beginners and learners, KT’s solutions feature substantial resources and supporting technology designed to augment a user’s learning process and drive better on-the-job results.

KT’s problem-solving processes support incident management teams by providing them with an easy-to-understand set of activities, workflows and tools to determine the nature of an incident, make decisions and implement the appropriate solution that quickly restores the service.

In addition, KT provides advanced tools for problem solving which can be accessed on any device, whenever required, irrespective of where the user is located. KT’s revolutionary application for manufacturing industries features problem-solving modules, which guide users through established processes, and supplements them with abundant real-time information to run analytics, reports and share them with other employees who can work jointly to fix the issue. Built around a data-driven core that stresses the role of completing the procedures in the decision making process, KT’s solutions are used by companies worldwide to resolve issues immediately as well as create a sustainable business environment of quality and cost efficiency.

KT’s newly launched training product “KT Frontline”, utilizes simulated scenarios, minimum theory, and maximum application to help employees working in industrial sectors ranging from operations, manufacturing and IT. Designed to tackle the client’s needs quickly, Frontline increases the problem-solving efficiency, agility and strengthens skills for IT-based incident resolution at a faster pace. Frontline provides users with the tools and skills required to address client issues, resolve them, quality documentation for further investigation and reduces downtime. By applying KT’s Clear Thinking processes organizations can run more competently, improve quality and drive bottom-line results by developing high-quality thought process and issue resolution abilities in their employees through coaching and consulting solutions.

With top-notch problem-solving solutions and services, KT is commit¬ted to helping businesses worldwide in resolving their issues through effec¬tive root cause analysis and decision making skills. William B. Baldwin, CEO of Kepner-Tregoe says, “At Kepner-Tregoe, our primary goal is to empower organizations with the know-how on finding solutions giving them the confidence to work under pressure and make the best decisions for their business.”