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ICANN
The Next Billion Internet Users: What CIOs Need to Know
Ashwin Rangan
But while the infrastructure has changed the software that supports Internet-enabled applications, devices and systems and software has not–it is still based on rules set up more than 20 years ago.
This causes problems for organizations and headaches for users because if the systems do not recognize or appropriately process the new domain names or email addresses that use these extensions, it will result in denial of service and a poor user experience. For example, many online forms will reject an email address such as “Ashwin.Rangen@CIO.photography” because “.photography” exceeds the traditional two-or three-character domain name length. The consequences, especially for businesses, may mean lost revenue opportunities if customers are unable or unwilling to complete a transaction as a result of their domain extension not being recognized by a company’s website.
What is Universal Acceptance?
ICANN, along with leaders in the Internet community–including some of the of the world’s leading technology firms such as Apple, Google and Microsoft–is helping organizations and software developers update their systems and services through a process known as Universal Acceptance (UA). In its simplest terms, UA is the concept that all domain names should be treated equally.
Long-term success in today’s digital world requires that businesses ensure their systems work with the common infrastructure of the Internet–the domain name system
It refers to the removal of all technical barriers that might hinder a user from accessing any name in any TLD from any web browser, email client or other Internet application on any computer or electronic device.
UA provides a gateway to the next billion Internet users as it enables government and societies to better serve their populations through the use of an increasing number of new and non-Latin based, language-specific domain names. It is considered essential for the continued expansion of the Internet as it ensures that all domain extensions and email addresses can be used by all Internet-enabled applications, devices and systems.
How UA Affects CIOs
UA readiness is a business opportunity, one where CIOs play a critical role. Long-term success in today’s digital world requires that businesses ensure their systems work with the common infrastructure of the Internet–the domain name system. When businesses are UA-ready, it means that their systems and services will work harmoniously with the continuously expanding domain name space and will help set those organizations up for future opportunities and success by supporting their customers using their customer’s chosen identities.
Said another way, UA-ready websites, applications, and services lead to better user experiences. When a company is UA-ready, email addresses in any language from any extension are more likely to reach their destination, and not bounce. When a site is UA-ready, it will allow customers with new TLD suffixes to more successfully use the site and its forms.
Clearly, customer satisfaction, ability to engage with new audiences, and new growth and revenue opportunities are all among the benefits of UA readiness. CIOs have an opportunity and a mandate, therefore, to raise awareness of UA and help their organizations realize these benefits by ensuring UA compliance.
Steps CIOs Can Take
From a technical standpoint, UA is about the acceptance, validation, processing, storing and displaying of all domain names equally, consistently and correctly.
The good news for cash-strapped IT departments is that UA doesn’t need to be a standalone project; it is best viewed as a best practice, standardization project that can be conducted as part of regular system maintenance and will help future-proof online properties. To give a sense of a typical timeline, ICANN began its UA-ready initiative in March 2016. We hope to begin updating systems on a rolling basis by December 2016.
The Universal Acceptance Steering Group (UASG), which leads the global UA-readiness effort, has created comprehensive materials to help simplify the process.
As millions of new Internet users around the world come online every year, the Internet and its naming components will continue to expand. Businesses’ readiness to accommodate use of these new domains will help them provide a better customer experience, uncover new revenue opportunities and future-proof their online properties for the next generation of Internet evolution and beyond.
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