Willis Sim, Chief Corporate Sales and Solutions OfficerTo this end, M1 has expanded its service offerings strategically to cement its position as a leading provider of connectivity solutions in Singapore. Since 2018, the company has added expertise in cloud computing, ultra-high-speed networks, and the Internet of Things (IoT) to its portfolio of services, which enables them to assist and support organisations as they implement digital transformation upgrades such as cloud-based infrastructure, adapt to the next normal. Today, the company delivers customised business mobility solutions that provide clients with the tools they need to achieve greater business and operational efficiency.
"Our on-demand, self-service and elastic resources are both flexible and reliable, offering clients' the best of both worlds by aligning storage capacity and performance to best suit the requirements of their applications," said Willis Sim, Chief Corporate Sales and Solutions Officer at M1.
Although M1 has differentiated its services to provide businesses with the connectivity and computing they need to launch, scale and thrive, the company has successfully established its international direct dialling and local mobile communications capabilities.
Our on-demand, self-service and elastic resources offers clients' the best of both worlds by aligning storage capacity and performance to best suit the requirements of their applications
It was the first operator to offer nationwide 4G service, ultra-high-speed fixed broadband, fixed voice and other services on the Next Generation Nationwide Broadband Network (NGNBN) and continues to provide mobile and fixed services to over two million customers.
In addition, M1 strives to be on the cusp of new and emerging trends in telecommunications so as to be as forward-thinking as possible, and to have a plan in place about testing, implementing and launching new services. One such upcoming product is its 5G network. After receiving a 5G network licence from Infocomm Media Development Authority's (IMDA), M1 has worked with various partners to test 5G capabilities and efficiencies, including a collaboration with restaurant HaiDiLao, where M1’s 5G network enables its flagship smart restaurant to us smart machines to achieve an enhanced customer experience.
M1’s 5G network across Singapore will bring with it a suite of new products and services to consumers, enterprise and government. The 5G technology will not only bring an exponential increase in network speeds, but also offer ultra-low latency, enhanced network resiliency and security, and intricate end-to-end slicing to drive the digital economy of Singapore.
"You can count on us for the best support experience and focus on growing your business," said Sim.
By offering a mix of tried-and-true services, such as international dialling and fibre broadband, in addition to flexible business solutions that can scale with a company and future-looking products such as 5G, M1 has risen to the challenge to innovate and has become a telco that is also a forerunner in the realm of managed services.
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“M1 is in the midst of digital transformation to ensure we are future-ready," said Jan Morgenthal, Chief Digital Officer, M1. “CSG's innovative SaaS platform will empower M1 with cloud capabilities to boost our pace of innovation and raise our level of agility when it comes to addressing evolving market demands and delivering sustainable growth in the enterprise segment. With its unique understanding of our customers' needs and expertise in enterprise monetization, CSG will also enable us to differentiate our business and enhance our enterprise customer experience.”
CSG Ascendon, hosted on Amazon Web Services (AWS), empowers M1 to reshape best practices in B2B with cloud-powered customer experiences that share the same level of ease and personalization as consumer experiences. Quarterly software updates make it easy for M1 to keep up with the pace of change, while streamlined offer management allows for rapid new service launches. These improvements enable M1 to manage an expanding ecosystem of B2B2X relationships and drive growth through partnerships like the National Heritage Board, monetizing the demand for immersive experiences in arts, entertainment and recreation. In doing so, M1 creates a foundation for a future of scalable growth and evolves and transforms Singapore’s telecommunications landscape.
“Enterprises expect the same level of ease and personalization they experience as consumers, and all industries feel this pressure,” said Ian Watterson, SVP and Head of APAC, CSG. “CSG’s SaaS platform, combined with M1’s visionary approach, enables them to reimagine best practices for enterprise experiences in the Singaporean telecommunications market and exceed consumer-like expectations with experiences that have them come back for more. It's an honor to be trusted by M1 as their only provider for enterprise billing and future-proof the growth engine in their portfolio as we embark on a new era of change in our +15 years of collaboration."
CSG Ascendon empowers leading global brands to monetize, manage and market any service to any customer faster than the competition. It helps them launch, learn from and scale offerings to stay relevant, build brand loyalty and maintain an enduring customer base across B2C, B2B and B2B2X environments.