April, 20204 CONTENTSCXO INSIGHTS COVER STORYAI Enhances the Contact Center ExperienceSudesh T, Head of Customer Care Management, AXA Hong Kong and MacauNigel Piper, Executive GM - Customer Experience, Xero2528The Shift Towards a Proactive and Personalised Contact Center Industry12RadiantcommunicationREIMAGINING CONTACT CENTERSKey Chang, CEO
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