April, 20205 IN MY VIEWLAST WORDCIO INSIGHTSDreaming About the Contact Center of the FutureChristian Bowman, General Manager of CX & Engagement, NedsKlemen Drole, CIO, Lazada Group08Pg 10 - 11IN FOCUS22 E-commerce and the Data behind itA contact center for a millennial workplaceLauren Reid, Head of Direct Service, MLC Life Insurance30Pg 18 - 24REIMAGINING CONTACT CENTERSCONSULTING/SERVICE COMPANIES - 2020CONTACT CENTER TOP 10
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