December, 20204 CONTENTSCXO INSIGHTS CIO INSIGHTS 2 KEYS TO SUCCESS WITH CRMIMPORTANCE OF CUSTOMER RELATIONSHIP MANAGEMENT IMPLEMENTATIONRico Valdez, Director, Customer Relationship Management, AXA Philippines (Euronext: CS)Drew Fredrick, Vice President, Home Building Technology, Clayton Homes201812BUILDING LONG-LASTING CUSTOMER RELATIONSHIPSCUSTOMER INSIGHTTAEUI JEONG, BUSINESS &IT STRATEGY CONSULTANT
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