December, 20205 IN MY VIEWLAST WORDCXO INSIGHTSTOP EFFECTIVE STRATEGIES TO INCREASE CUSTOMER ENGAGEMENTShashank Singh, Digital Transformation Officer, Prudential Financial08Pg 10 - 12IN FOCUSEVOLVING CUSTOMER RELATIONSHIP MANAGEMENT: MOVE FAST OR DIE TRYINGEVOLUTION OF BUSINESS MODEL THROUGH SALESFORCE CRMACCELERATING PETCARE INNOVATION THROUGH CRM AND DIGITAL VISION3 PRACTICAL CHALLENGES PLAGUING CRMEd Ariel, Vice President of Service Operations, ezCaterSlade Sherman, Chief Experience Officer, iSelectMiao Song, Chief Information Officer, Mars PetcareLi Zhiliang, Head of CRM, ZALORA Group30222624Pg 16 - 18TOP 10CUSTOMER RELATIONSHIPMANAGEMENTCONSULTING/SERVICES COMPANIES - 2020
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