June, 20206 Digital transformation is often considered a buzzword that is thrown around a lot in the corporate space without understanding its contextual meaning to the core. However, its importance has never been felt as strongly as it is now, in these times of the COVID- 19 pandemic. Especially in the landscape of contact center technology, digitalization is all about adapting to emerging technologies in a way that best suits the goals of an organization in offering good customer experience. To do that, skilled agents indeed form the core of contact centers but their efficiency can increase tenfold when they are paired with the latest digital technologies--such AI, machine learning, predictive data analytics, and IoT. In light of this, companies must adapt to the upcoming trends in the industry and utilize emerging technology to augment their customer experience capabilities.Needless to say, to keep up with the changes in the marketplace, contact centers must incorporate the latest contact center solutions to ramp up their functionalities. In this edition of APAC CIO Outlook, we bring to you the story of some of the most successful contact center technology companies that deliver the best outcomes for their clients. This edition also offers a combination of thought leadership from subject matter experts with real-life stories on fostering robust partnerships and exclusive insights from CIOs and CXOs. We hope this edition will provide you with the right assistance in choosing the best contact center technology companies according to your requirements.Let us know your thoughts!Annie JohnsonEditorialAccelerating Digital Contact CentersAnnie JohnsonManaging Editoreditor@apacciooutlook.comTo subscribe to APACCIOOutlookVisit www.apacciooutlook.comArt & GraphicsAmelia StewartJohn GothamToby LangtonJie Ch'angManaging EditorAnnie JohnsonSenior WritersLane Adams Clara MathewRoyce D'SouzaEditorialAlfred MardinLouis BeckerRachael ClarkRoy ChowDai ShihDan StanleyCopyright © 2020 ValleyMedia Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.JUNE - 18 - 2020, Volume 06-Issue - 19 (ISSN 2644-2876)Published by ValleyMedia Inc.*"Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staff"Emailsales@apacciooutlook.comeditor@apacciooutlook.commarketing@apacciooutlook.comSalesJames Williamjames.william@apacciooutlook.com
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