June, 20205 IN MY VIEWCXO INSIGHTS LAST WORDE-commerce and the Data behind it Klemen Drole, CIO, Lazada GroupBabul Balakrishnan, AVP Customer Experience Operations, StarHub [SGX: CC3]Aminudin Zainodin, Head Contact Center, Affin Bank Berhad [KLSE: AFFIN]08Pg 10 - 11IN FOCUS27 Be Employee-Centric and the Customers Will Follow30 Perspective to Contact CenterPg 18 - 29COMPANIES - 2020CONTACT CENTER TECHNOLOGYTOP 10
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