March, 20204 CONTENTSPg 12CIO INSIGHTS COVER STORYLAST WORD34IT Self-services to support digital transformationBrian Chan, Director Information Technology, Jebsen GroupThe Road Towards the Intelligent EnterpriseFlorian Roth, CIO & Head, IT Services, SAP SE (FWB: SAP)20IT Service Management in the Digital EraUnal Altay, CIO, V/line25DIG2 NextA SUCCESS ENABLER IN THE SERVICE ERAToshio Suzuki, MD
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