March, 20205 IN MY VIEWPg 10 - 11IN FOCUSCXO INSIGHTS 08How do we create an Effective IT Service Management Strategy?Sami Yalavac, Chief Information Officer, Bupa A&NZA CX approach to ITSM in a digital agePete Yates, CTO, InterCity Group31Disrupting IT Service Management through AutomationFrank Cammaroto, Director Technology & Operations Services, AMP (ASX: AMP)28IT Service Management in the Digital EraAn Indispensable IT Partner for Chain Stores(Retailers & Suppliers)Ishikawa Junichi, CEO, SIG Global18Pg 16 - 30CONSULTING/SERVICES COMPANIES - 2020IT SERVICE MANAGEMENTTOP 10COY
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