March, 20215 IN MY VIEWLAST WORDCXO INSIGHTSCXO INSIGHTSUSING IT BUDGETS TO DRIVE STRATEGIC OUTCOMESERIC HANSON, VICE PRESIDENT INFORMATION TECHNOLOGY, HUSCO08Pg 10 - 11IN FOCUSMetrics, a Tool to Measure IT Operational PerformanceImprove Service ­ Know your business to increase valueA CX approach to ITSM in a digital ageCybersecurity of HVAC Systems in the Era of Connected DevicesDisrupting IT Service Management through AutomationTONY DIPOALO, VICE PRESIDENT OF IT, ADAPTHEALTHPAUL NORTON, GROUP CHIEF TECHNOLOGY OFFICER, ONESAVINGS BANKPete Yates, CTO, InterCity GroupMatthew T. Goss, PE, PMP, CEM, CEA, CDSM, LEED® AP(BD+C), MEP/Energy Practice Leader, CDM SmithFrank Cammaroto, Director Technology & Operations Services, AMP (ASX: AMP)3016182026Pg 28 - 29Solution Providers - 2021TOP 10IT ServiceManagement
< Page 4 | Page 6 >