March, 20216 The information technology (IT) service delivery and support have swiftly evolved over the years, dictated by factors like business requirements, work cultures, leading-edge technologies, and the ever-evolving IT landscape. For instance, IT help desks have transformed into IT service desks that handle a broader spectrum of IT operations and align them with strategic business goals. Today, at the core of these IT service desks are the information technology service management (ITSM) solutions, which leverage cutting-edge technologies to create new products, services, and revenue streams, improve customer engagement, and enhance the productivity of back-office operations.With digitalization advancing at a rapid rate, companies are increasingly at the risk of falling behind their competition that is already benefitting from digital transformation. Interestingly, ITSM is also growingly getting automated with the advent of technology trends like hyperautomation, which combines artificial intelligence (AI), robotic process automation (RPA), and machine learning (ML) to automate operational processes in more profound ways. As a result, the IT departments will be able to utilize their workforce on more critical tasks and continue to improve both the end-user and customer experience, furthering the value of IT altogether.In this edition of APAC CIO Outlook, we bring you the story of some of the most promising ITSM solution providers that deliver the best outcomes for their clients. This edition also offers a combination of thought leadership articles from subject matter experts and exclusive insights from CIOs and CXOs. We hope this edition will provide you with the right assistance in choosing the best ITSM solution according to your requirements.Let us know your thoughts!Annie JohnsonEditorialStepping into an Era of HyperautomationAnnie JohnsonManaging Editoreditor@apacciooutlook.comArt & GraphicsAmelia StewartMark ChristopherToby LangtonJohn WalterManaging EditorAnnie JohnsonSenior WritersLane Adams Clara MathewRoyce D'SouzaEditorialAlfred MardinLouis BeckerRachael ClarkRoy ChowDai ShihJohn WalterMARCH- 15 - 2021, Volume 06 - Issue - 46 (ISSN 2644-2876)Published by ValleyMedia Inc.Emailsales@apacciooutlook.comeditor@apacciooutlook.commarketing@apacciooutlook.comSalesJames Williamjames.william@apacciooutlook.comTo subscribe to APAC CIO OutlookVisit www.apacciooutlook.comCopyright © 2020 ValleyMedia Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.*"Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staff"
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