November 20194 CONTENTSCover StoryPg 12Pg 10 - 11IN FOCUS314042Bill Zeng, Chief Technology Officer & Director, Sales Engineering, Asia Pacific, Poly (NYSE: PLT)Slade Sherman, Chief Experience Officer, iSelectLi Zhiliang, Head of CRM, ZALORA GroupRethinking How We Address Distractions In The WorkplaceCXO INSIGHTS EDITOR'S CHOICE35Andrew Tan, Regional Director, Southeast Asia, NexignUnleash the Power of Your CRMCourting the Empowered Customer and Maximizing the Value of CX within the Asian Telecom Sector Customer Consulting GroupMichael Hopwood, Managing Director18DIGITUS Mathias Knops, Founder & CEOEvolution of Business Model through Salesforce CRM3 Practical Challenges Plaguing CRM
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