OCTOBER 20238 IN MYV EWINSIGHTS FROM THE TRAVEL AND HOSPITALITY DOMAIN: A JOURNEY OF INNOVATION AND GUEST-CENTRICITYThe travel and hospitality industry is a vibrant and ever-evolving domain, offering unique challenges and opportunities for growth. Through my diverse career spanning hospitality management, IT, operations, and people leadership, I have gained valuable insights that I believe can benefit other professionals in this dynamic field. In this article, I aim to share some key learning and experiences that can help drive success in the travel and hospitality domain.Embrace Digital TransformationIn today's digital age, embracing technology is no longer an option but a necessity for staying relevant in the hospitality industry. As senior director of guest facing applications, I have witnessed firsthand the transformative power of digital tools in enhancing guest experiences and optimizing operations. Embrace digital transformation to enhance guest satisfaction, streamline processes, and gain a competitive edge.Guest-Centricity is ParamountAt the heart of the hospitality industry lies the guest. Every decision, from application selection to process optimization, should be driven by the goal of enhancing the guest experience. Creating a single view of the guest through seamless integration of systems like property management system (PMS), point of sale (POS), and CRM allows for personalized service and targeted marketing efforts.Selecting the Right PartnersSelecting the right technology partners and vendors is crucial to the success of any project. As a professional actively involved in vendor selection processes, I understand the significance of finding partners who not only provide cutting-edge solutions but also comprehend the unique requirements of the hospitality industry. BY ACHDAN HARRIS, SENIOR DIRECTOR, GUEST FACING APPLICATIONS, LANGHAM HOSPITALITY GROUPAchdan Harris
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