OCTOBER 20239 Global Implementations and StandardizationFor hotel chains and organizations with a global presence, system implementations and standardization are key challenges. Coordinating efforts across various locations while accounting for local requirements requires meticulous planning and effective communication with stakeholders. A well-executed global rollout can improve operational efficiency and guest satisfaction. Pre-Opening SupportIn the pre-opening phase of new hotels, effective support and preparation are crucial. As someone who has been involved in supporting pre-opening tasks for various hotels, I understand the significance of setting up systems like PMS, POS, and restaurant reservation systems smoothly to ensure a seamless guest experience from the outset. Invest in Training and Skill DevelopmentIn a rapidly changing industry, investing in employee training and skill development is essential. I have trained hotel staff and internal teams in using various hospitality systems effectively. Empower your teams with the knowledge and tools they need to provide exceptional service to guests. Stay Ahead of Industry TrendsKeeping a pulse on emerging technologies and industry trends is crucial to staying ahead in the competitive landscape. I had the opportunity to interact with cutting-edge technology, enhancing my understanding of its application in the hospitality sector. Continuously seek opportunities for innovation to elevate guest experiences and operational efficiency.Communication and CollaborationIn a multi-faceted industry like travel and hospitality, effective communication and collaboration are indispensable. As an application strategy and architecture expert, I have worked closely with business stakeholders, corporate departments, and external vendors to ensure seamless integration and smooth project execution. Foster a culture of open communication and collaboration to drive successful outcomes. Customer Relationship ManagementBuilding strong customer relationships is fundamental for success in the hospitality industry. As the custodian of core guest-facing systems, I have seen how applications selected and managed appropriately can enhance the organization's ability to create a single view of the guest. Utilizing data and insights allows for personalized services and targeted marketing efforts.ConclusionThe travel and hospitality domain presents an exciting journey filled with opportunities for innovation and growth. My experiences have taught me the significance of guest-centricity, digital transformation, effective communication, and staying ahead of industry trends. Embracing technology, investing in training, and collaborating with the right partners are all essential elements for elevating the guest experience and driving success in this dynamic industry.About the authorAchdan Harris is a seasoned professional with a diverse background in hospitality management, IT, operations management, and people leadership. With a passion for driving innovation and guest-centricity, Achdan aims to inspire and support others in the travel and hospitality domain. EMBRACING TECHNOLOGY, INVESTING IN TRAINING, AND COLLABORATING WITH THE RIGHT PARTNERS ARE ALL ESSENTIAL ELEMENTS FOR ELEVATING THE GUEST EXPERIENCE AND DRIVING SUCCESS IN THIS DYNAMIC INDUSTRY
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