3 Trends to Make Hospitality Smarter

By Apac CIO Outlook | Thursday, January 09, 2020

The smart technologies have evolved faster than ever before and have been influencing a variety of industries with their innovations. The development of technologies, new applications, and solutions never stops

Fremont, CA: From phones, watches, TV sets, refrigerators to houses, and cities, everything has become smart nowadays. The smart technologies have evolved faster than ever before and have been influencing a variety of industries with their innovations. The development of technologies, new applications, and solutions never stops.

Hotel industries top the list in the adoption of smart technologies and solutions, thus offering a host of opportunities from guest experience to cost savings, improved management, and increased revenue. The tech trends like AI, IoT, AR/VR/XR are expected to reform the businesses across the world. Here in this article, we discuss and review the top 3 tech trends driving innovation in the hospitality industry.

Digital Keys

Gone are the days of old-fashioned plastic keycards which are easily damaged and demagnetized or even lost. Guess what replaces it. Yes, Digital keys. Today, a number of international hotel chains have started adopting mobile-apps and digital keys that help to maintain guest safety and privacy. Apart from that, digital keys ensure hassle-free and more secure entry and exit for guests.

Remote Check-In/Check-Out

Almost every reputed hospitality industry has started offering self-check-in options for the guests. It not only saves the labor costs of extra staff at the front office to carry out the clerical works but also enables the staff to know the time of the guest's arrival, manage and predict the staffing needs, and personalized the experience and offers. Similarly, the trend ensures a smooth, painless, and easy check-out process, which increases the accuracy of routine operations of the hotel.

Personalized Rooms with Smart Apps

Every hotel and hospitality chain wants its customers to revisit the hotel with the expectation of enhanced experience. More the customized service offered, more is the customer satisfaction and chances of revisits. Companies have started building more customized rooms, with the help of smart solutions and smart applications. Thanks to databases and artificial intelligence, which have made that possible and easier than ever before. Now it is easier to create guest profiles to note their likes and dislikes, preferences and improve the experience by providing more personalized service during their next visit. In addition to that, rooms can now be equipped with smart appliances such as automatic lighting, smart TV, intelligent coffee-machines, multi-media hubs, etc.