Apac
  • Home
  • CXO Insights
  • CIO Views
  • News
  • Conferences
  • Newsletter
  • Whitepapers
  • About us
Apac
  • Admired Tech

    Agile

    AI Healthcare

    Artificial Intelligence

    Augmented Reality

    Aviation

    Big Data

    Blockchain

    Cloud

    Cryptocurrency

    Cyber Security

    DevOps

    Digital Transformation

    Drone

    HPC

    Infrared

    Internet of Things

    IT Services

    Marine Tech

    Networking

    PropTech

    Remote Work

    Robotics

    Scheduling Software

    Sensor Tech

    Simulation

    Smart City

    Software Testing

    Startup

    Storage

    Unified Communication

    Web Development

    Wireless

  • Automotive

    Banking

    Capital Market

    Construction

    E-Commerce

    Education

    FinTech

    Food and Beverages

    Gov and Public

    Healthcare

    Insurance

    Legal

    Logistics

    Manufacturing

    Media and Entertainment

    Metals and Mining

    Pharma and Life Science

    Retail

    Sports

    Travel and Hospitality

  • CISCO

    Google

    IBM

    Microsoft

    Oracle

    Salesforce

    SAP

    ServiceNow

  • Business Intelligence

    CEM

    Cloud-based Planning

    Cognitive

    Collaboration

    Compliance

    Contact Center

    Contact Tracing

    Contactless Payments

    Corporate Finance

    CRM

    Custom Software Development

    Data Center

    Digital Signage

    Enterprise Architecture

    Enterprise Asset Management

    Enterprise Communications

    Enterprise Contract Management

    Enterprise Performance Management

    ERP

    Facility Management

    Field Service

    Fleet Management

    Gamification

    HR Technology

    IT Infrastructure

    IT Service Management

    Managed Services

    PLM

    Procurement

    Product Management

    Project Management

    RegTech

    Revenue Management

    Sales Tech

Menu
    • CISCO
    • Collaboration
    • Compliance
    • Contact Center
    • Healthcare
    • IT Service Management
    • Microsoft
    • Retail
    • MORE
    #

    Apac CIO Outlook Weekly Brief

    ×

    Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Apac CIO Outlook

    Subscribe

    loading

    THANK YOU FOR SUBSCRIBING

    • Home
    • News
    • Retail
    Editor's Pick (1 - 4 of 8)
    left
    AI becomes Personal

    Sherif Mityas, CIO & Chief Experience Officer, TGI Fridays

    Is Your Head in the Sand?

    Marc Kermisch, VP & CIO, Red Wing Shoe

    Laying a Foundation for the New-Age Retail Industry

    Paul Karras, SVP & CIO, Wilton Brands

    Driving a Performance Culture

    Paul Scorza, CIO, Ahold USA

    Discover the First Mile

    Ruben Martin, Co-Founder &CTO/ COO, Quivers

    The Missing Link for Retail: Closing the Loop between Point of Sale and Marketing

    David Inggs, CTO, VMob

    It all Comes Together in Retail.  In a World of Possibilities, Where to Start?

    Simon Kennedy, CIO, The Warehouse Group

    End to End Supply Chain Planning is the Need of the Hour

    Abel Correa, CIO, Arvind Lifestyle Brands Limited

    right

    5 Tips for Great Online Retail Experience

    By Apac CIO Outlook | Thursday, February 06, 2020
    Tweet

    Having the right data and customer management tools will enable the retailers to offer matchless customer experience.

    FREMONT, CA: Creating emotional connections with customers is crucial as it can create an amazing online customer experience which boosts positive and influencing behavior.

    Here are five tips retailers can make use of to create a meaningful online experience for their customers:

    Retain Human Element with AI

    The use of AI and chatbots has made work more manageable and has changed customer experiences revolutionarily. For a great customer experience, the need for human interaction is just as important as having a digital engagement, as there needs to be a right balance between productivity and meaningful engagement.

    Implement Technologies to Support CX

    To improve customer's understanding, satisfaction and value, conversations, and data need to be connected. This helps the customer service and marketing team to work together, producing a better digital experience for the customer by separating internal silos for a more combined approach.

    Valued Customers

    Focusing on CX will enable companies to turn valued customers into supporters. With consumers adopting technology at an increasing rate, it only takes one bad interaction to turn their loyalty to other competing businesses.

    Visible Digital Channels

    Addressing an issue is of high priority for customers. Using a web chat is the most accessible channel to settle queries and concerns. By making the chat actively visible to customers, it will create a better experience. It also allows agents to gather correct information without the instant pressure to say the right thing as compared to a phone call.

    Strengthen Business with Social Data

    The use of social media by organizations has seen a tremendous growth. Companies use social channels to listen and engage with customers, and utilize the data to gain insights, to provide better support for the customers. Employees must use the same social media platform the customers use to communicate with their organization. Also, any organization can benefit from the rich data available from social media.

    See Also: Top Retail Solution Companies

    tag

    Customer Experience

    Digital Experience

    Weekly Brief

    loading
    Top 10 Big Data Solution Companies - 2020
    Top 10 Big Data Consulting/ Service Companies - 2020

    Featured Vendors

    Kogentix

    Boyd Davis, CEO

    Illation

    Dallas Newton, Country Business Manager

    ON THE DECK

    Big Data 2020

    Top Vendors

    Big Data 2019

    Top Vendors

    Big Data 2019

    Top Vendors

    Previous Next

    I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

    Read Also

    Four Security Issues in IoT

    Four Security Issues in IoT

    Four Use Cases of AR/VR Technology in Employee Training

    Four Use Cases of AR/VR Technology in Employee Training

    Five Major Trends in Digital Transformation for Businesses

    Five Major Trends in Digital Transformation for Businesses

    How Blockchain Reinvents Regtech

    How Blockchain Reinvents Regtech

    Five AI Technologies to Help Boost Business

    Five AI Technologies to Help Boost Business

    Popular E-Commerce Growth Trends in 2021

    Popular E-Commerce Growth Trends in 2021

    Loading...

    Copyright © 2021 APAC CIOoutlook. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy Policy  |  Sitemap |  Subscribe

    follow on linkedinfollow on twitter follow on rss
    This content is copyright protected

    However, if you would like to share the information in this article, you may use the link below:

    https://www.apacciooutlook.com/news/5-tips-for-great-online-retail-experience-nwid-7313.html