Artificial Intelligence (AI) is entering the mainstream of different industrial sectors at different paces, and today, even banking sector is no stranger to the adoption of AI in the digital transformation. The banking industry is going through a phase of commoditization, and AI is set to transform banking industry by improving every aspect of the banking operations, right from product development to capital management to boost efficiency level. It includes account management, funds transfer, bill payment, risk assessment, and automating reports and financial documentation
AI is capable of detecting fraud in real-time enabling secured process and easy fraud detection. Adaptive faster response times also deter future attempts ultimately protecting banks financial assets and lowered cost expense. AI-powered chatbots decrease process requests transaction time by resolving customer queries and complaints faster. Apart from being just a customer service solution, chatbots can also assist in wealth management services, loan underwriting, customer analytics, and other critical banking services.
Al enables personalized communications through complete online support and management. Self-learning systems can generate user data by observing a customer’s behavior, transaction history, and public profiles. AI improves client support with customized solution development in the market through customer-facing AI that makes personalized recommendations to customers, connecting them with banking products that serve their unique needs and goals. Banks are leveraging such system to boost revenue while providing enhanced customer experience.
Increased customer expectations amongst increasing competition in the banking sector demand the need to embrace conversational AI, and with all the available processes and solutions, AI is set to revolutionize the whole banking industry parameters.
