Apac
  • Home
  • CXO Insights
  • CIO Views
  • News
  • Conferences
  • Newsletter
  • Whitepapers
  • About us
Apac
  • Admired Tech

    Agile

    AI Healthcare

    Artificial Intelligence

    Augmented Reality

    Aviation

    Big Data

    Blockchain

    Cloud

    Cryptocurrency

    Cyber Security

    DevOps

    Digital Transformation

    Drone

    HPC

    Infrared

    Internet of Things

    IT Services

    Marine Tech

    Networking

    PropTech

    Remote Work

    Robotics

    Scheduling Software

    Sensor Tech

    Simulation

    Smart City

    Software Testing

    Startup

    Storage

    Unified Communication

    Web Development

    Wireless

  • Automotive

    Banking

    Capital Market

    Construction

    E-Commerce

    Education

    FinTech

    Food and Beverages

    Gov and Public

    Healthcare

    Insurance

    Legal

    Logistics

    Manufacturing

    Media and Entertainment

    Metals and Mining

    Pharma and Life Science

    Retail

    Sports

    Travel and Hospitality

  • CISCO

    Google

    IBM

    Microsoft

    Oracle

    Salesforce

    SAP

    ServiceNow

  • Business Intelligence

    CEM

    Cloud-based Planning

    Cognitive

    Collaboration

    Compliance

    Contact Center

    Contact Tracing

    Contactless Payments

    Corporate Finance

    CRM

    Custom Software Development

    Data Center

    Digital Signage

    Enterprise Architecture

    Enterprise Asset Management

    Enterprise Communications

    Enterprise Contract Management

    Enterprise Performance Management

    ERP

    Facility Management

    Field Service

    Fleet Management

    Gamification

    HR Technology

    IT Infrastructure

    IT Service Management

    Managed Services

    PLM

    Procurement

    Product Management

    Project Management

    RegTech

    Revenue Management

    Sales Tech

Menu
    • CISCO
    • Collaboration
    • Compliance
    • Contact Center
    • Healthcare
    • IT Service Management
    • Microsoft
    • Retail
    • MORE
    #

    Apac CIO Outlook Weekly Brief

    ×

    Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Apac CIO Outlook

    Subscribe

    loading

    THANK YOU FOR SUBSCRIBING

    • Home
    • News
    • CEM
    Editor's Pick (1 - 4 of 8)
    left
    Natural Language Processing and the Future of Customer Service

    Eugene Willard, CIO, Lasership, Inc.

    Being Your Best Reference Account: 4 Questions Every CIO Should Ask

    Alvina Antar, CIO, Zuora

    CIO Strategy: To Improve Employee Engagement, Buy Cupcakes

    Manik Narayan Saha, CIO - Asia Pacific and Japan, SAP [NYSE: SAP]

    Customer Experience: Today's Differentiator

    Elvis Cernjul, CIO & VP of Operations, Miche

    Customer's Experience versus Company's Experience

    Scott Anderson, VP, Operations & CIO, PharmaCentra

    Meeting the Changing Needs of Customers

    Joseph Santamaria, CIO, PSEG [NYSE: PEG]

    FizTrade: A Customer Experience Management Case Study

    Tom Grounds, CIO, Dillon Gage Metals

    Reshaping Customer Management

    Christopher Higgins, CIO, Technology Delivery & Infrastructure Services, U.S. Bank [NYSE: USB]

    right

    Automating digitization outcomes: Enhanced customer experience

    By Apac CIO Outlook | Monday, December 03, 2018
    Tweet

    Digitization has become an integral part of our daily lives wherein its chief objective being improving a customer’s day-to-day experience. Creation of efficient processes is important; however, those processes should resolve the very concerns of customers. This can’t be achieved by solely automating processes, rather by automating the outcome of the process.

    Organizations haven’t been able to make much headway towards successful digitization and the reason being that the outcomes being pursued are not in sync with the core purposes of the business. Vertically focused and siloed digitization developments generally focus on process improvements and short-term efficiency. A different approach is required for speeding up the digitization of an organization. By focusing on the core aspects of business, the means of cost-cutting can be identified and quantified value delivered that is aligned with the business outcomes. This implies that by focusing on the core objectives of the business through cross-organizational rigor, the true potential of digitization can be achieved.

    Lack of this rigor and the outcome led focus, would not only lead to the failure of the organization’s digital transformation strategy but also the opportunity to drive considerable value, using existing infrastructure would be missed.

    If digitization has to evolve, two essential changes are required. Firstly, organizations need to devise ways in order to derive value from the existing infrastructure. Secondly, it’s important to determine the approach for aligning digitization possibilities with broad business outcomes.

    With an emphasis on leveraging legacy infrastructure, combining engaged, cross-functional teams offer a win-win situation. Significant and rapid change without disruption is enabled while in some cases, digitization can be added to existing systems and deployed at a fraction of the cost stated by the rip and replace alternatives. The use of proven technologies mitigates the risk and the chances of the deliverance of swift returns on investment are increased, releasing money that can be reinvested in further digital strategies.

    Digitization gains the corporate credibility that is required to boost further investment while creating a consistent, robust, and sustainable cross-business strategy, through an outcome-led approach.

    Weekly Brief

    loading
    ON THE DECK

    Content Management System 2020

    Top Vendors

    Contactless Payments 2020

    Top Vendors

    Admired Tech 2020

    Top Vendors

    Previous Next

    I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

    Read Also

    Five AI Technologies to Help Boost Business

    Five AI Technologies to Help Boost Business

    Popular E-Commerce Growth Trends in 2021

    Popular E-Commerce Growth Trends in 2021

    Four Reasons to Implement Cloud Managed Services

    Four Reasons to Implement Cloud Managed Services

    Leveraging CRM to Transform Leads Into Customers

    Leveraging CRM to Transform Leads Into Customers

    Major IoT Software Implementation Challenges

    Major IoT Software Implementation Challenges

    Key Advantages of Using Smart Home Technologies

    Key Advantages of Using Smart Home Technologies

    Loading...

    Copyright © 2021 APAC CIOoutlook. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy Policy  |  Sitemap |  Subscribe

    follow on linkedinfollow on twitter follow on rss
    This content is copyright protected

    However, if you would like to share the information in this article, you may use the link below:

    https://www.apacciooutlook.com/news/automating-digitization-outcomes-enhanced-customer-experience-nwid-5440.html