Bomgar's Latest Release Brings Real-time Insights in Contact Centers to Enrich the Experience of End-user
By apacciooutlook | Monday, December 03, 2018
ATLANTA, GA: Bomgar, a provider of secure access solutions, announces the availability “Bomgar Remote Support 16.2” to enable real-time insights in contact centers for fixing and controlling remote devices.
Bomgar Remote Support 16.2
Bomgar Remote Support 16.2 offers multiple options for support reps and resolves customer related issues in real-time to further enrich their experience. The supported reps can use the SAML credentials to login to Mobile Rep Console apps and create a consistent login process. The new offering mitigates the need to specify a user name after every API call and controls the credentials associated with theaccount. It further enhances the Bomgar InSight mobile camera sharing feature with new zoom, flashlight, and auto focus capabilities.
Bomgar’s Web Rep Console incorporates the core remote features to HTML5 browsers. Bomgar also releases "Bomgar Connect 16.2” with latest remote features such as Web Rep Console and the new Android Rep Console to connect with the customers in real-time.
“In today’s always-on world, our customers are expected to provide immediate support even when they aren’t behind a desk or at their computer,” says Donald Hasson, Director of ITSM product management. “At Bomgar, we’re dedicated to not only enabling the fastest, most reliable connections, but also giving support technicians the tools they need to do their jobs effectively and securely no matter where they are. Bomgar Remote Support 16.2 offers more options than ever before for support organizations to provide a superior support experience to their users.”