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Equip Global Pte Limited is pleased to announce that we are organizing the Leading Customer Experience Management for Airports Summit on 25-28 July 2017in Singapore.
In the increasingly competitive world of airports today, airports around the world are constantly evolving and growing at a rapid rate to keep up with then ever-increasing demand of passenger numbers- along with their expectations. As passenger number increase, airports must increase their commitment to improve their service standards. To achieve success, airport need to have exceptional strategic plans in place to be able to adequately manage the expectations of their customers. By prioritising customer service in airport business plans, it sets standards and direction moving forward to ensure customer is always considered with every decision the airport makes.
It is critical that the customer demands are increasing, airport operators have to understand their customers and their needs. Airport operators must understand customers’ expectations of a great passenger experience and where possible surpassing their expectations by going the extra mile to make sure that the customers are happy after all and customer must be the number one priority. To do this, we must have a strong knowledge and experience in strong customer experience management for Airports.
Equip Global’s leading Customer Experience Management for Airports Summit 2017 which tailored to bring together airport operators and aviation authorities as well as service providers in the airport industry to developing the effective customer experience management strategies for airports. This event will help determine the market potential, source out new revenue streams and uncover a range of opportunities in airport service provision, partnerships and the development of future customer experience expectations whilst ensuring a ROI in the region.
During the four-day summit, speakers and panellists engaged in discussion on the on overcoming major challenges in areas including effective customer experience strategies, tailoring service delivery, communications, offer & incentives per customer demands. Equip Global’s Customer Experience for Airport Summit 2017 will focus on the how to engaging customer experience more wonderful and developing strategic approaches to enhance customer experience throughout the customer’s journey and lots more!
With the Asian airports, such as Singapore Changi Airport, Korea Inche on International Airport, Hong Kong International Airport and etc. among one the world’s best airport according to Skytrax World Airport Awards 2017, we have invited top performing airport of the Skytrax World Airport Awards 2017 to share their experience and success story in enhancing customer experience through the streamlining of processes, innovation, and technology implementation.
Learn more about Customer Experience Management for Airport Summit 2017at http://www.equip-global.com/customer-experience-management-for-airports-summit or call us at +65 66352493