Delivering High-Quality Customer Contact Services with Cloud-Enabled Strategies

The customer service ecosystem gets better every day, with the right dose of technologies and expertise. 

FREMONT, CA: “Together, Bright Pattern cloud contact center technology and Zappix On-Demand Customer Service Solutions provide the modern customer experience (CX) solutions businesses need,” said Yossi Abraham, Zappix president, partnering with Bright Pattern to offer advanced contact center capabilities. As the age of digitalization progresses, the demand for cloud-based services is increasing along with a renewed demand for customer service solutions. This strategic partnership leverages technology-driven solutions to cater to the demands of new-age clients.

High-quality customer service is an important requirement in every sector these days. Competition has triggered improved customer experiences, and companies want to provide the best services to their customers. The modern day consumer looks for the best products as well as smooth experiences before and after purchase. This necessitates advanced infrastructure, preferably in the clouds. Clouds are advantageous for their features like easy maintenance, efficiency, and cost-effectiveness apart from their technological edge.      

There are many bright prospects of this partnership as the expertise of both the companies will be clubbed together to offer powerful yet straightforward customer communication and contact center solutions. The clouds services provided by Bright Pattern will ensure fast responses and automation while Zappix will lend the customer contact technologies.  Talking about the same, Yossi Abraham, Zappix president added, “This partnership works in harmony to deliver omnichannel interactions with self-service capabilities quickly connecting customers to the solutions they want while empowering contact center agents and setting them up for success.”

Zappix has been a prominent service provider dealing in self-service platforms and associated technologies which aid companies to offer seamless customer assistance. Through their on-demand offerings, they have managed to create a reputation for themselves and their products. Their clients are from a range of sectors, including retail, healthcare, utilities, and finance.