Dell unveils new ProSupport Suite and Trusted Device features powered by AI.

FREMONT, CA: Dell has introduced new ProSupport Suite IT software features as well as new AI-powered Trusted Device security capabilities, both of which should be of interest to companies with significant numbers of remote workers. If Dell's claims are correct, these new capabilities might make remote hardware control — and the management of the people who utilise it — a lot easier.

Dell stated in its announcement that we have reached a "do anything from anywhere" world, which has been a nightmare for cybersecurity. "The rapid transition to remote work, increased usage of cloud apps, and new ways of meeting employee productivity goals have created new endpoint threat vectors," Dell warned. "Every organisation, regardless of location, industry, or size, is a target because attacks have become increasingly complex and difficult to detect."

To that aim, Dell has updated its ProSupport Suite for PCs with many new capabilities that automate IT activities and provide additional remote management tools that can help keep user workstations secure:

According to Doug Schmitt, president of services at Dell Technologies, AI is a critical component of the future of cybersecurity, and Dell prioritises AI-driven security products. "At the end of the day, the new capabilities are about helping IT leaders see ahead and remain ahead, while allowing workforces all around the world to collaborate and innovate without interruption," Schmitt added. Dell also unveiled three new trusted device hardware management technologies that will help keep PCs safe below the operating system level, in addition to new ProSupport functions.

Advanced Secure Component Certification for PCs is the first of the new hardware security features, which Dell characterises as a supply chain integrity solution that "allows clients to verify Dell business PCs and essential components arrive as they were ordered and constructed."The second new tool is Intel Management Engine Verification, which monitors crucial boot processes and system firmware for tampering. The third feature, Dell Trusted Device SIEM Integration, allows businesses to develop SIEM dashboards for security events that occur below the operating system level.