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Almost all the financial services have probably failed in digital transformation at least once. The major reason is most of the companies struggle to find the right path to achieve the desired goal. Subsequently, lack of proper skill sets to embrace and adapt to the modern technologies stands as a hindrance in the digital transformation journey. Many organizations feel comfortable and move forward with the familiar work, and deprioritizing exploratory initiatives makes them stagnant in the transformation journey, eventually leading to pitfalls. Resistance to newer technologies can increase risks. However, the desire for progress and creating innovation culture is not easy as it requires a lot of effort.
Understanding the organization's strategy and knowing which technology corresponds well with the business, can bring fruitful results. Innovation is the pillar of any digital transformation. Therefore, before starting a project, it is essential to foster innovation culture.
Launching a digital brand—a combination of internet branding and digital marketing—makes the customer onboarding process easier and thereby digital branding can be a giant leap in the digital transformation journey. Financial sectors are analyzing the possibilities of launching new digital capabilities like mobile wallets. Contacting customers directly is a huge benefit for the organization. However, currently, there is a vast inconsistency between the capabilities found in the branch with that of the facilities provided in the digital channel. To address this, required attention must be paid to digitize the branch. Consequently, to circumvent failures, modernizing or updating the acquired digital experience is crucial.