Emerging Innovations to Improve Housekeeping Services at Hotels

By Apac CIO Outlook | Monday, August 24, 2020

Fremont, CA: Selecting a hotel room involves various factors, such as location, price, accessibility, and more. However, it all comes down to getting a good night's rest. Whether traveling for business or pleasure, people want their hotel room to be something that gives them the much needed relaxing experience at the end of a hard day's work. This factor makes the most significant difference, and most often, hoteliers fail to recognize this. The focus should be on sleep quality than giving an overall positive guest experience. This is why housekeeping teams are an integral part of the hotel business. Business owners need to invest adequate amounts to ensure that they are not let down by their housekeeping teams.

Providing an active housekeeping service can be a challenging task. Unless told otherwise, the housekeeping team should be prepared and capable of covering every guest room in the hotel. After accessing the room, they have to ensure a clean environment. More often than not, guests leave their hotel room in a mess. This can be a challenging task, given the number of rooms that need to be cleaned by the team and the lack of time between new admissions. Thankfully, there are plenty of emerging technologies that are aimed at helping housekeeping teams to help them work more efficiently.

Build Smarter Processes with Management and Mobility

Efficiency is vital to an effective housekeeping operation. Making the most of your time is essential if you want to create the right atmosphere and deliver the highest standard of guest experience. This can be made possible with mobility technology. Smartphones and other wearable devices will give the team a clear idea of progress wherever they are in the building. They'll know which guests have checked out and which rooms need new laundry. They'll know which rooms are already done because they'll have the ability to tap a button and let other team members know. This system will also enable guests to use a digital do-not-disturb option, wherein housekeeping staff will be automatically updated.

Start Building a Robotic Housekeeping Team

Once the housekeeping teams' deployment has been streamlined, it is necessary to ensure that they have all the support they need to turn down each room as efficiently as possible. One way to achieve this is by providing housekeeping teams with a robotic partner to help them complete different tasks. The first step on this journey is to introduce robotic vacuum cleaners. These are increasing in popularity across the consumer market but have been slow to see extensive use in many hospitality settings.