APAC CIOOutlook

Advertise

with us

  • Technologies
      • Artificial Intelligence
      • Big Data
      • Blockchain
      • Cloud
      • Digital Transformation
      • Internet of Things
      • Low Code No Code
      • MarTech
      • Mobile Application
      • Security
      • Software Testing
      • Wireless
  • Industries
      • E-Commerce
      • Education
      • Logistics
      • Retail
      • Supply Chain
      • Travel and Hospitality
  • Platforms
      • Microsoft
      • Salesforce
      • SAP
  • Solutions
      • Business Intelligence
      • Cognitive
      • Contact Center
      • CRM
      • Cyber Security
      • Data Center
      • Gamification
      • Procurement
      • Smart City
      • Workflow
  • Home
  • CXO Insights
  • CIO Views
  • Vendors
  • News
  • Conferences
  • Whitepapers
  • Newsletter
  • Awards
Apac
  • Artificial Intelligence

    Big Data

    Blockchain

    Cloud

    Digital Transformation

    Internet of Things

    Low Code No Code

    MarTech

    Mobile Application

    Security

    Software Testing

    Wireless

  • E-Commerce

    Education

    Logistics

    Retail

    Supply Chain

    Travel and Hospitality

  • Microsoft

    Salesforce

    SAP

  • Business Intelligence

    Cognitive

    Contact Center

    CRM

    Cyber Security

    Data Center

    Gamification

    Procurement

    Smart City

    Workflow

Menu
    • Cyber Security
    • Hotel Management
    • Workflow
    • E-Commerce
    • Business Intelligence
    • MORE
    #

    Apac CIOOutlook Weekly Brief

    ×

    Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Apac CIOOutlook

    Subscribe

    loading

    THANK YOU FOR SUBSCRIBING

    Enhancing Customer Experience with Chatbots

    The most effective tool that can be employed in this space, as suggested by experts, is the chatbot. However, it is important that businesses do not implement chatbots before strategizing a comprehensive workflow...  

    Enhancing Customer Experience with Chatbots

    By

    Apac CIOOutlook | Thursday, January 01, 1970

    Stay ahead of the industry with exclusive feature stories on the top companies, expert insights and the latest news delivered straight to your inbox. Subscribe today.

    Customer experience has evolved to be one of the most significant parameters of measuring market competition among business in the current insurance industry. Mostly digitally-driven, companies are in a constant contest to trace the capabilities that can enhance customer experience on a broader scale. The most effective tool that can be employed in this space, as suggested by experts, is the chatbot. However, it is important that businesses do not implement chatbots before strategizing a comprehensive workflow, which otherwise can lead to clumsy implementation, leading to failure of the entire process. Therefore, industry veterans recommend a ‘crawl, walk and run’ approach to the implementation process of chatbots.

    Leveraging knowledge bots to ‘crawl’:

    Businesses can employ bots to assess the knowledge base required in order to respond to any queries or searches placed by the customer. In order to enable customers to find solutions to simple and common problems related to a product or service, websites should have an FAQ bot enabled, which can provide the site visitors with relevant links that can answer specific queries of the customers. In addition, experts recommend creating an intuitive conversational environment, which would enhance the communication experience due to more natural responses from the bots.

    Collaborating humans to ‘walk’ hand-in-hand with chatbots:

    It has been observed that a collaborative approach between human customer experience personnel and bots can result in a high-end customer experience strategy. Whether it is a chatbot-aided human or a human-aided chatbot behind the scenes, the interaction between the customer and the organization turns out to be fruitful. By facilitating automation and digitization of desktops, businesses have reportedly seen an 80 percent improvement in their call quality. Additionally, humans and chatbots working together make ways for more innovative answers to customers’ queries.

    Enabling chatbots to ‘run’ a conversation with customers:

    After strategizing the conduction of customer experience online with the aid of chatbots, the interaction between the customer and the organization must adhere to the regulations. Of course, businesses can implement innovative ideas; however, the core objective should remain the same—to ensure highest customer satisfaction. Bots leveraged earlier in the same department should be referred to often to make use of the knowledge and assets that were gained in the earlier interactions. Adding to this, self-learning and speech recognition along with transcription in the important areas are important to accelerate the quality of interaction. Bots should be equipped with an automatic configuration to accumulate and use new data with time, to enhance the customer experience process.

    See Also: Top Chatbot Solution Companies

    More in News

    AI's Role in Apac's Digital Transformation Journey

    AI's Role in Apac's Digital Transformation Journey

    Role of Blockchain in Fostering a Trust-Based Economy

    Role of Blockchain in Fostering a Trust-Based Economy

    Revolutionizing Healthcare Through 5G Technology

    Revolutionizing Healthcare Through 5G Technology

    The Journey Towards Smart City Development

    The Journey Towards Smart City Development

    I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

    Copyright © 2025 APAC CIOOutlook. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy and Anti Spam Policy 

    Home |  CXO Insights |   Whitepapers |   Subscribe |   Conferences |   Sitemaps |   About us |   Advertise with us |   Editorial Policy |   Feedback Policy |  

    follow on linkedinfollow on twitter follow on rss
    This content is copyright protected

    However, if you would like to share the information in this article, you may use the link below:

    https://www.apacciooutlook.com/news/enhancing-customer-experience-with-chatbots-nwid-5384.html