Here's How Chatbots Help during the COVID-19

COVID-19 may have created many job losses for chat support across the world, but AI chatbots are here to fill the gaps.

Fremont, CA: The Covid-19 across the globe have set the trend of less people showing up in offices, especially the call centres, which is the basic lifeline for chat supports – across all industries. As communication is one of the integral part of any business virtual chatting personals have taken up this loss of communication method. An emergency such as this has accelerated digital transformations, leading to a surge in the usage of chatbots across multiple industries.

The isolation due to the pandemic have left the public turn to online chat supports through their smart phones. And, where people are unavailable, artificial intelligence has stepped in through chatbots. While call centres have long been a frontier of workplace automation, the pandemic has accelerated the spread of technology to new heights. So how do chatbots help people during this period? Here are some methods that are helpful to know.

Information Dissemination

During a pandemic, people do not know what to do or is easily confused about the right way to do things. With all the fake news and information spreading, getting the right and trustworthy information can be tricky in such conditions. AI chatbots provide a single answer to most questions to the point.It is able to present concise information from credible sources, which may be less overwhelming than social media or web search engines’ long list of results. More than that, it is available anytime to provide up-to-date information and speak with millions of people in their own language.

Symptom Monitoring

Monitoring symptoms during covid-19 may be difficult to all governments or healthcare organizations. Actively disclosing the symptoms may be difficult for people fearing backlashes on their professions or family life. Chatbots can be uniquely well suited for symptom screening in such situations as no details are made public than necessary, providing timelier and more accurate personal triage and population-level infection rate estimates. Such information can help officials to take effective actions in monitoring and controlling the pandemic on a wider and more accurate scale.

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