APAC CIOOutlook

Advertise

with us

  • Technologies
      • Artificial Intelligence
      • Big Data
      • Blockchain
      • Cloud
      • Digital Transformation
      • Internet of Things
      • Low Code No Code
      • MarTech
      • Mobile Application
      • Security
      • Software Testing
      • Wireless
  • Industries
      • E-Commerce
      • Education
      • Logistics
      • Retail
      • Supply Chain
      • Travel and Hospitality
  • Platforms
      • Microsoft
      • Salesforce
      • SAP
  • Solutions
      • Business Intelligence
      • Cognitive
      • Contact Center
      • CRM
      • Cyber Security
      • Data Center
      • Gamification
      • Procurement
      • Smart City
      • Workflow
  • Home
  • CXO Insights
  • CIO Views
  • Vendors
  • News
  • Conferences
  • Whitepapers
  • Newsletter
  • Awards
Apac
  • Artificial Intelligence

    Big Data

    Blockchain

    Cloud

    Digital Transformation

    Internet of Things

    Low Code No Code

    MarTech

    Mobile Application

    Security

    Software Testing

    Wireless

  • E-Commerce

    Education

    Logistics

    Retail

    Supply Chain

    Travel and Hospitality

  • Microsoft

    Salesforce

    SAP

  • Business Intelligence

    Cognitive

    Contact Center

    CRM

    Cyber Security

    Data Center

    Gamification

    Procurement

    Smart City

    Workflow

Menu
    • Cyber Security
    • Hotel Management
    • Workflow
    • E-Commerce
    • Business Intelligence
    • MORE
    #

    Apac CIOOutlook Weekly Brief

    ×

    Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Apac CIOOutlook

    Subscribe

    loading

    THANK YOU FOR SUBSCRIBING

    How to Use Intelligent System to Improve IT Service Management

    Enterprises that operate in the digital space rely on IT support for the smooth functioning of their computers, networks, applications and data stores.  

    How to Use Intelligent System to Improve IT Service Management

    By

    Apac CIOOutlook | Monday, May 13, 2019

    Stay ahead of the industry with exclusive feature stories on the top companies, expert insights and the latest news delivered straight to your inbox. Subscribe today.

    FREMONT, CA: Enterprises that operate in the digital space rely on IT support for the smooth functioning of their computers, networks, applications and data stores. It also assists companies in creating a productive workforce. The expansion of the digital world has resulted in making IT service management (ITSM) a major cost center. Many companies have started leveraging Artificial Intelligence and automated help desks to make IT support operations cost-effectively. Here are a few ways in which these intelligent tools can help to create an efficient and cost-effective ITSM:

    IT self-service and self-support: Almost half of the IT support tickets are associated with requests for resetting passwords and administrating user management. Typically an IT organization responds to a support ticket in 24.2 hours, and the cost associated with a standard password reset can reach up to $70. This can result in significant costs for large organizations with thousands of employees. Intelligent tools can come to the rescue of organizations as these tools can automate trivial and repeated tasks. Many companies are deploying chatbots to assist with basic IT support requirements. These bots can provide adequate support for many issues such as password reset, provisioning IT resources, etc.

    Automatically detect and handle IT support issues: AAI-driven ITSM systems desks can create an appropriate support ticket based on the monitoring of email addresses, phone numbers, and messaging channels. Some advanced ITSM systems are also able to resolve issues with the analysis of the observed patterns. AI tools also offer predictive maintenance which facilitates detection of issues before their emergence. These tools also help in demand planning as these tools can predict the appropriate resources to resolve problems and eliminate existing support issues.

    Facilitating human support: AI tools use powerful algorithms to learn about the processes and resources involved in previous support issues. This learning can help AI-driven ITSM systems in recommending the course of action to IT support workers. Automated helpdesk can be used to document the insights and findings to create a knowledge database, which can help to speed up problem resolution.

    More in News

    Revolutionizing Healthcare Through 5G Technology

    Revolutionizing Healthcare Through 5G Technology

    The Journey Towards Smart City Development

    The Journey Towards Smart City Development

    Harnessing Big Data Analytics to Enhance Business Strategies

    Harnessing Big Data Analytics to Enhance Business Strategies

    AI's Role in Apac's Digital Transformation Journey

    AI's Role in Apac's Digital Transformation Journey

    I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

    Copyright © 2025 APAC CIOOutlook. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy and Anti Spam Policy 

    Home |  CXO Insights |   Whitepapers |   Subscribe |   Conferences |   Sitemaps |   About us |   Advertise with us |   Editorial Policy |   Feedback Policy |  

    follow on linkedinfollow on twitter follow on rss
    This content is copyright protected

    However, if you would like to share the information in this article, you may use the link below:

    https://www.apacciooutlook.com/news/how-to-use-intelligent-system-to-improve-it-service-management-nwid-6356.html