IBM Acquires Optevia; Expands CRM Solutions for Public Sector Clients

ARMONK, NY: Optevia-a privately owned SaaS systems integrator, specializing in Microsoft Dynamics CRM solutions for public sector organizations- will now be part of IBM Global Business Services.

The computer hardware giant acquires Optevia to address the increasing client demand for CRM (customer relationship management) SaaS (Software as a Service) solution in public sector domain. Till now Optevia’s main focus was on local government, health services and housing and social enterprises.

Optevia offersvalue added software Optevia Dynamic Audit, Optevia Dynamic Decision and Optevia Dynamic and also business analysis, development and deployment solutions.

"By acquiring Optevia, IBM will be able to provide public sector clients and prospects with a range of unique, industry-focused CRM-based solutions," says Joanna Davinson, IBM Public Sector Leader for Europe, in a statement announcing the acquisition. "This strategic acquisition will help strengthen IBM as a SaaS provider and global software integrator."

Optevia's software, assets and highly skilled, industry-focused workforce, coupled with their expertise will significantly increase IBM’s current capabilities. This synergy will help IBM better serve public sector domain. IBM is ranked fifth largest global vendor for CRM software, behind Salesforce, SAP, Oracle and Microsoft.