Impact of Augmented Reality on Field Services

Fremont, CA: Augmented Reality (AR) has transformed various technological domains, much like many of today’s innovations. The accessibility of powerful computing devices has led to a myriad of applications that boost productivity and improve user experience. Multiple projects have leveraged the capabilities of smartphones to integrate real-world environments with virtual workspaces, allowing engineers, developers, and designers to customize their creations while considering real-world physics.

Field service applications witnessed a similar trend in the recent years—mobile apps have enabled technicians to obtain on-site information from remote locations through a smartphone camera. A consumer or a user reporting a problem can log into a proprietary application loaded with AR functionalities and use the viewfinder to allow technicians to remotely identify issues in, say, a refrigerator. Depending on the severity of the problem, the technician can remotely troubleshoot issues or travel to the site and resolve the problem. Additionally, AR allows users to virtually visualize tools and operations, assisted by technicians or otherwise, and obtain hands-on insights to take immediate measures during emergency situations. A person reporting a fire incident can remotely trigger emergency protocols to take immediate evacuation measures and provide firefighters with real-time information about the event. Such strides not only serve as an immediate impromptu measure in the face of emergency but also allow technicians and field service personnel to gain real-time insights from the site. Along the same lines, owing to its interoperability, AR is set to take on field services and offer a smooth sail for users, technicians and system administrators alike.

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