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Apac CIOOutlook | Friday, November 18, 2016
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TOKYO, JAPAN: KDDI Evolva partners with Avaya to leverage Avaya Breeze application development platform to enrich the contact center services. The offering will bring better insights in contact center platform to support multi-channel communications and offer cloud services to enterprises.
The new solution enables contact center to track customer interaction in real-time along with multi-channel support that includes voice, e-mail, text messaging, mobile apps, social media and WebRTC. KDDI Evolva further aims to transform enterprises to an Omni-channel environment byembracing contact center as a cloud service.
KDDI Evolva also plans to buttress customer experience by providing customized service through a chat bot that uses artificial intelligence. It spurs the developers for constant improvement in contact center solutions and meets the need of customer-facing and hybrid cloud environments.
“We are very proud to be able to support KDDI Evolva’s development of its next-generation contact center platform. By utilizing the power of Avaya Breeze, KDDI Evolva will be able to meet customers’ needs and expand the range of services it provides, enabling enterprises to deploy multi-channel solutions at their own pace and path,” says Hedeo Wachi Managing Director, Avaya Japan Ltd.
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